[Resolved]  Croma - Hp Laptop — Worst Customer Service Ever Seen

Address:

Hyderabad, Andhra Pradesh

Dear Concerned,

First of all, I really don't know for self, whether detailing my problems in this site would help or not, if it does, its worth mentioning all the more.

I had purchased a HP laptop from Juhu Croma last year along with 2 years extended warranty. In the month of January, thats post the first yr manufacturers warranty period, my Laptop suddenly stopped functioning. I called up the toll free for the first torture.. who gave me some number and address which does not exist anymore. trying again, a new number and address was confidently given, for a change this was replied but said this is only for TATA docomo services and not laptops.

Through my friends I found on my own rather relying on Croma Toll free. I visited the service centre, which is outsourced to some RT Outsourcing ltd. Technical person name Joshua attended me and said he will need to check and need one day to revert. Even after trying my best to convince him to try starting now and check.. he said it will long time I'll check and tell tomorrow. This day was 16th January 2010.

I recived a call after a week saying the Laptop seems non repairable at their end and needs to be sent to Level 3 and thats in Bangalore. I really dont know what they did as I had the least of information on my product. Every time I would call up, they would reply saying they are yet to recive any update from Bangalore, they would check and let me know, which never happened till the time I would call.

After 3 months of torture, one day I called and there was no reply on joshua's mobile and neither the landline, fearing I took permission from my office and landed in RT outsorcing, it was ridiculous as everyone including Joshua were in the centre and were not replying. Status of the product was still teh same. I too the Bangalore number and called from there itself. They gave a weeka TAT.

Later that week I received a call from the service centre saying the Laptop has cm and they asked me to collect. after reaching, it was horrible to know that the Laptop is still in same non starting condition and too add to the frustration they have misplaced my Power Adapter also.

That same day I had lodged a feedback/complaing on Croma's website. Everyday I get a call to check whether me complaint is resolved or not... without knowing that they are further harrassing by not giving my Laptop Back.

Its 4th month running. I have been transfered to Hyderabad from Mumbai with all my family members in Mumbai. I got my Laptop for chatting and emailing them which is not happening. This is waste of time and mental torture.

Please Help....