Croma — Product Delivered to some else

this is with ref. to
My Online Order no. SLE00151166 booked on 3rd Apr.

It was showing no movement only showing "Dispatched on 4th Apr" but nvr got delivery..
La­ter after lot of followup i was told that there was a technical problem with bluedart & new way bill no will be created.....

finally new way bill was created & product was again shown as dispatched on 9th & 10th..But yesterda­y it is being shown as delivered on blue dart to some Mr.Chobe..whereas i never got my shipment??

Not only that yesterday afternoon i got a call from another customer [protected] in Amravati (i live in Mumbai) & he informed that he had ordered for Printer but got laptop bag with some Lady's name from Mumbai. Biggest tragedy was My Name & Contact no. was mentioned in the invoice.

I have mailed twice or thrice both to customer care & support not to mention the end no. of calls done with Mr.Arvind, Ms.Shagufta, Ms.Shovi but to no avail there is no response from your end only verbal assurance.

I am writing in hope that you would provide a solution to the problem & also to bring to your knowledge the mess Croma Online Warehousing is in with no real support from customer care & the MENTAL AGONY the online cutomers are facing (forget store customers.)

I would further like to bring the matter to Mr.Ajit Joshi who i believe would like to definitely know why other online stores are much successful.