[Resolved]  Croma Retail — Carelessness in product delivery and ineffective customer care

Address:

Karnataka

Purchased a symphony cooler on 26th March 2013, and I was told that it would be delivered the next day between 10 AM to 5 PM IST only. So I did not have any other option but have to take leave from office in order to receive the delivery. I did so but the next day when I called them up the customer care, they told the delivery is postponed for the next day since it was HOLI that day and that they would arrange a call from the store regarding the same. Believing them I said fine and I took leave from office for the next consecutive day. But it was really unprofessional from their end and they did not bother to call me the next day also. Never mind I call them thrice the next day since it was my product and I had paid for it, first call I made was at 10 AM, in that call they told it would be delivered by 5 PM that day. so i waited till 4.30 PM and when called the customer care again they said they dont have any clue (I mean they need to check) and they told they will arrange a call back from the concerned store. So desperately I waited till 6.45 PM but since then there was no calls...truly DISGUSTING......................
Though I was a loyal customer to Croma, I am promising from today that I would not purchase any products from this unprofessional organisation who dont any value even their long time customers. And it was truly disappointing how they run their customer care where there is no coordination between the store and them. And that to sometimes with wrong commitments. I did not have such an expectation from CROMA RETAIL (Prestigious Tata Group Company).
Then I had only one option left with me..that was I visited some other store purchased the product and took the delivery the same day itself that is today. And had asked Croma Retail to refund my money back the same since I had already purchased the product. I had already informed their customer care to raise the request and arrange for the refund as soon a possible. Oh this was really horrible.....Never would suggest anyone to buy from here again.