[Resolved]  Croma Retail — Did not receive refund in Cash Back offer

I too purchased laptop with my friend from Pune Pimpri branch, from my card. But no cashback received till date. Feeling duped, already provided Bank Statements and invoice details but they have not refunded anything till date.

I also bought a notebook worth Rs 30k+ from Croma Eva Mall, Bangalore and not received any cash back.. but I am making my efforts to get it because I had the purchase from Croma only because of this offer otherwise I was having a better deal in Big Bazaar Electronics.

i also purchased a mini laptop worth 16K from chroma Bangalore .while purchasing they told me that %5 of the total amount will be refunded after 120 days .now almost 6 months completed so far i did't received the amount...

I have faced the same problem of not receiving cash back on the purchase of a laptop, 8 months back, from the South Extension (NDSE) II outlet. This is a case of cheating and I will be filing a criminal complaint against Croma. These big outlets think that they are above the law and can deprive the customer of his due. They will come into action mode only after some heavy penalties are imposed and senior management is sent behind bars.

Vikram Singh

Croma is one of the largest PATHETIC Retail store. last year i bought one home theater. there was no wire in that box .. i went to the retail store with the same box after an hour, they said you opened the box so you have to pay 200 extra. i said ok. i paid that amount and got replaced one. 10 days before i bought my 2nd croma product which is bar fridge. when plugged in there was no power supply. i called them... they said ok we will replace that, for that you have to wait for 2 hours.. i waited 2 days there was no response.. i called them again ..they said tech will call you by tomorrow i said ok ... tech called me and verified my address and said i will come tomorrow with replacement product ... i waited now it is been 10 days i never heard anything. i called croma cx service at least 7 times.and they all are using same working like robot. i can understand but i can not commit you will get call by tomorrow. I am sure that was my last purchase from this crazy store. i will recommend my known people never go with this brand.