[Resolved]  Croma / Sony Bravia Ex600 — Delay in Installation in spite of repeated reminders/Pathetic service

Address:

Pune, Maharashtra

This is in reference to Invoice Number[protected]

I have bought a sony bravia EX6 series LED TV from Croma on 09th Oct. The Sales Rep who was servicing me promised that the delivery and installation will happen the next day before 12 noon as I was staying in Aundha which was near to Croma store.

I accepted their word of mouth and went on to procure the TV from Croma though there is a Sony Outlet in Aundh itself. After repeated calls on 10th Oct I was delivered the TV around 4:45 PM. The delivery boys confirmed that the installation will be done latest by 24 hrs from Delivery.

When I called Croma today they mentioned that they will get in touch with service centre and will try to find out when the installation can happen. They promised to call me. After two hours of not receiveing any calls I called the customer service no 6500 3666. After number of attempts I was able to connect and the person now says that he has now logged request for installation and the same will be done in next 48 hours. When I asked the reason why the installation request was logged after sale or after delivery he was unable to provide any response. He mentioned that service personal from Sony takes time to come and it will be done in 48 hours. If I have to wait this long why then Croma is selling Sony items in that case we consumers are better of buying from the company outlet itself where Service is of much higher notch than provided by Croma.

I had procurred from Croma only because of the brand name of TATA but the unprofessional manner in which they operate is really pathetic. Also don't understand the reason for giving false commitments.

I am ready to return the item to Croma and buy the same item from Sony which anyday should have been a better option.