[Resolved]  Dealer: - S. B. Cars Private Limited, Product Name: - Maruti Suzuki A - Star Zxi — MULTIPLE DEFECTS & POOR AFTER SALES CUSTOMER SERVICE

DEAR SIR / MA’AM,

PLEASE BE INFORMED THAT OUR BRAND NEW SUZUKI A-STAR ZXI ( CHASIS NO.:- 170051, ENGINE NO.:[protected] PURCHASED ON DATED:- 2/06/2009, FROM S.B. CARS PRIVATE LTD.( AUTHORISED DEALER ) IS HAVING PROBLEMS DUE TO MANUFACTURING DEFECTS RIGHT AFTER THE PURCHASE OF THE CAR. THE TYPE OF PROBLEMS ARE AS FOLLOWS.

1) LESS COOLING ( PROBLEM IN THE AIR-CONDITIONER )
2) LESS SOUND OUTPUT IN THE HORNS
3) NOISE IN THE AIR-CONDITIONING BLOWER ( LATEST DEVELOPMENT )

WE CONTACTED THE DEALER IN CONTEXT TO THE ABOVE STATED PROBLEMS AND IN RETURN THEY REQUESTED US TO VISIT THEIR SERVICE STATION. I HAD PERSONALLY VISITED AS REQUESTED BY THE DEALER FOR THE CHECK UP.

DURING MY FIRST VISIT ( DATED:07/06/2009 ) THE SERVICE MANAGER CLAIMED THAT THERE WAS LESS AMOUNT OF GAS IN THE AC HENCE THE COOLING WAS NOT EFFECTIVE AND INSTRUCTED HIS MECHANIC TO RECHARGE THE GAS AND FOR THE HORNS HE TOLD ME THAT A WIRE WAS LOOSE AND ONE OF THE HORN SPEAKER WAS UNTUNED HENCE CAUSING LOW SOUND OUTPUT. HE FURTHER ON PLEADED ME TO RIDE THE VEHICLE FOR FEW DAYS AND GIVE HIM THE FEEDBACK.

AS SAID I TESTED THE CAR FOR FEW DAYS AND UNFORTUNATELY THE PROBLEMS PERSISTED, SO I CONTACTED/VISITED THE SERVICE STATION AGAIN ON 19/06/2009.
NOW THEY CLAIMED THAT THERE WAS A DEFECT IN THE CONDENSER OF THE AIR CONDITIONER AND THEREFORE REPLACED THE CONDENSER AND FOR THE HORN’S DEFECT THEY SAID IT WAS AGAIN SET AND THERE ARE NO PROBLEMS. OVERALL THEY SAID THAT THE CAR IS CHECKED AND FUNCTIONING PROPERLY.

ON THEIR ASSURANCE I USED THE CAR BUT AGAIN AFTER FEW DAYS I NOTICED A CONSTANT SOUND IN THE BLOWER OF THE AIR-CONDITIONER AS I SWITCH IT ON AND THE PROBLEM OF THE HORN STILL PERSISTS. AGAIN I CONTACTED THE SERVICE MANAGER AND THE SALES EXECUTIVE EXPLAINING THE DEFECTS AND REQUESTED THEM TO CHECK THE VEHICLE AT MY OFFICE AS I HAD ALREADY BEEN TWO TO THREE TIMES TO THE SERVICE STATION EARILIER ON FOR THE SAME PROBLEM. THE STATION IS FAR OFF FROM MY LOCATION AND AS A BUSINESS MAN ITS A LOSS FOR ME IN TERMS OF MY TIME, ENERGY AS WELL AS MONETERALLY. THEY FAILED TO PROVIDE ME THE SERVICE.

I AM REALLY DISGUSTED AND UNSATISFIED WITH THEIR CAREFREE ATTITUDE AND DELAYED AFTER SALES SERVICE AND ALSO DEMAND AN EXPLANATION AS TO HOW DOES A BRAND NEW CAR ( NOT EVEN A MONTH OLD ) HAS SUCH MAJOR DEFECTS. WE AS CUSTOMERS EXPECT THAT THE CAR WE BUY AFTER PAYING A CONSIDERABLY GOOD AMOUNT SHOULD BE FUNCTIONING PROPERLY AND IF NOT THEN WHERE IS THE DIFFERENCE BETWEEN BUYING A NEW CAR AND PURCHASING A SECONDHAND OR A USED CAR. IT'S BEEN OVER A WEEK NOW BUT STILL THEY HAVE NOT ATTENDED THE PROBLEM EVEN AFTER GIVING REMINDER CALLS TO THE DEALER'S SALES EXECUTIVES EVERY ALTERNATE DAYS. EACH TIME THEY GIVE EXCUSES AS WELL AS FALSE ASSURANCE THAT THE PROBLEMS WOULD BE SOLVED AS THEY WOULD BE SENDING MECHANICS AT OUR PLACE, BUT NO ONE TURNS UP.THIS IS NOT ACCEPTABLE.

HUMBLY REQUESTING YOU TO LOOK INTO THE MATTER AND INFUSE NECESSARY ACTIONS IN RESOLVING THE PROBLEM AT THE EARLIEST.

REGARDS

MR. ARNAB DAS
BHARTIYA MANAVADHIKAR ASSOCIATION