dealsandyou — Order is not dispatched and very poor customer care service | |||
Hello sir, i have ordered a Nokia E72 with Blue tooth , in deals and you online site. with an order number Order #[protected] Complete on 22-July-2011. and the payment is done on the same day with my credit card. till today i did not received the product, during this last one month i have called the customer care department multiple of occation, but they will say "according to our dispatch policy is it takes 21 working days for delivery" they will not provide any details about my order status this is very inconvinence to me after paying 14633/- please also find the below email thread for reference of my interactions. and do the best favour to me Hello dealsandyou, i have again called today for the despatch deatils, and i was informed that i the information is passed to concern dept logistic dept, this is already sent by shalini 23 august. for this i will be arrianged a call back on 29th or 30 of Aug, for the purpose to provide AWB number(dispatch number), this is the information i got from priya. - Hide quoted text - On Mon, Aug 22, 2011 at 10:21 AM, [protected]@dealsandyou.com <[protected]@dealsandyou.com> wrote: Dear Customer, Thank You for writing to us. We truly regret the inconvenience caused to you. We would like to inform you that we are still investigating the matter and your query will be resolved as soon as possible. Your understanding in this matter is highly appreciable. Regards Anshul Deals and You Team Website : www.dealsandyou.com From: "HariKishan" [[protected]@gmail.com] Date Sent: 08/22/2011 1:09:00 AM To: [protected]@gmail.com Subject: Re: Order #[protected] Complete:Shipping Status?? [Case:39539] Dear DealsNYou, Multiple time i have called your customer care its always only one answer out shipping policy is 21 days, and this is NOT what i want after wasting my call time. if this is what they are for to answer, the line mentioned in your site is enough. i would expect a detail information on mu order, which never ever got from you customer care representative. Regret a lot! Regards, Hari Kishan On Sun, Aug 21, 2011 at 4:55 PM, [protected]@dealsandyou.com <[protected]@dealsandyou.com> wrote: Dear Customer, Thank You for your email. However,for any further clarification please contact to our support line:+[protected] Your understanding in this matter is highly appreciable. Ashish Pandey Deals and You Team Website : www.dealsandyou.com Support Line : +[protected] From: "HariKishan" [[protected]@gmail.com] Date Sent: 08/21/2011 10:44:00 AM To: [protected]@gmail.com Subject: Re: Order #[protected] Complete:Shipping Status?? [Case:39539] Hello DealsNYou, Thank you for your reply. appreciate if your actions are time bounded, at-least a tentative date of response would be great. Thanks a lot! On Fri, Aug 19, 2011 at 3:35 PM, [protected]@dealsandyou.com <[protected]@dealsandyou.com> wrote: Dear Customer, Thank You for writing to us. We truly regret the inconvenience caused to you. We have forwarded your concern to the appropriate department, they will get back to you as soon as possible. Your understanding in this matter is highly appreciable. Regards Anshul Deals and You Team Website : www.dealsandyou.com Support Line : +[protected] From: "HariKishan" [[protected]@gmail.com] Date Sent: 08/19/2011 1:48:00 PM To: [protected]@gmail.com Subject: Re: Order #[protected] Complete:Shipping Status?? [Case:39539] Hi DealsNYou, Any status? On Mon, Aug 8, 2011 at 10:51 AM, [protected]@dealsandyou.com <[protected]@dealsandyou.com> wrote: Dear Customer, Greetings from Deals and You. We would like to inform you that within this time of 21 working days we got the product from merchant and then after quality check we dispatch your order. We would like to inform you that order no is not updated in the dispatch sheet that has come last week. But your order should be dispacthed this week. Regards Anshul Deals and You Team From: "HariKishan" [[protected]@gmail.com] Date Sent: 08/07/2011 10:50:00 AM To: [protected]@gmail.com Subject: Order #[protected] Complete:Shipping Status?? [Case:39539] Hi DealnYou, i have ordered the below deal on[protected], after multiple calls to your customer care the only answer i got is "our shipping polocy says contact after 21 working days" and very careless responses i would like to know the below details at the earnest 1. what is the status of order and at which stage 2. was it sent to marchant. 3. has the shipping started 4. expected delivery date. Product NamePriceQtySubtotal E63, E5, E71, E52, E72, E72 with Bluetooth Headset starting @ Rs 7,260 !! Nokia Phones Nokia E72 + Bluetooth Headset @ Rs 14,630 Rs14,630.00 Ordered: 1 Rs14,630.00 -- [protected][protected]- Cheers And Regards, [protected], HariKishan Vasamsetty. [protected][protected]-- -- [protected][protected]- Cheers And Regards, [protected], HariKishan Vasamsetty. [protected][protected]-- -- [protected][protected]- Cheers And Regards, [protected], HariKishan Vasamsetty. [protected][protected]-- -- [protected][protected]- Cheers And Regards, [protected], HariKishan Vasamsetty. [protected][protected]-- -- [protected][protected]- Cheers And Regards, [protected], HariKishan Vasamsetty. [protected][protected]-- Thanks and Regards, Hari Kishan Was this information helpful? | |||
 6 Comments | |||
Comments
Dear Dealsandyou,
as you said i have communicate to your vendor about the below concerns, firstly i called him on mobile, he did not even listen to me, just said to send and SMS to the number, did not even tell what to SMS, i have to call again to know what to SMS. however i have sent an email yestaday, and there is not response so far.
1. Keypad is in arabic lang, there is an english langauge also which customer is inconvenience to Indian customer which was ordering in Indian website.
2. you have not received any invoice or bill from deals and you.
3. Bluetooth head set is received with now circle component that holds the ear.
Regards,
HariKishan
as you said i have communicate to your vendor about the below concerns, firstly i called him on mobile, he did not even listen to me, just said to send and SMS to the number, did not even tell what to SMS, i have to call again to know what to SMS. however i have sent an email yestaday, and there is not response so far.
1. Keypad is in arabic lang, there is an english langauge also which customer is inconvenience to Indian customer which was ordering in Indian website.
2. you have not received any invoice or bill from deals and you.
3. Bluetooth head set is received with now circle component that holds the ear.
Regards,
HariKishan
i have raised request on 19th Sep 2012 for the bill copy of my order[protected], i did not got the bill when i got this order shipped. it has been 4th time the customer care is saying the order status is in process and will take another 24 hours Max.. Below are the request/complaint numbers 457034, 457601, 461725, 463438.
I suspect Deals and you is dealing with black market or with the smuggled goods, and cheating the indian government. Goverment please save us from cheaters
Thanks
Harikishan
I suspect Deals and you is dealing with black market or with the smuggled goods, and cheating the indian government. Goverment please save us from cheaters
Thanks
Harikishan
This is another time 457034,[protected]. 466273 total 5 time i have logged a complaint regarding the bill for the goods i got leagely from deals and you. this time the answer was "request you to wait for some more time" your complaint is on hig proiority basis.
if it is on high priority and i am just asking a BILL of purchased good. why is this not resolved so far??
Regards
Harikishan
if it is on high priority and i am just asking a BILL of purchased good. why is this not resolved so far??
Regards
Harikishan
another discussion with ther customer care she again said me to wait till another last 48 hours this time the complaint number is 469346 along with earlier 5 complaints
[protected]Sep
[protected]Sep
[protected]Sep
[protected]Sep
[protected]Oct
Hari kishan
[protected]Sep
[protected]Sep
[protected]Sep
[protected]Sep
[protected]Oct
Hari kishan
Got an email from deals and you for communication 457034, 461752, 466273 and the answer is same as below
IMEI Number is mentioned on the box which is delivered with the product. You are requested to get the same checked and get your mobile traced accordingly.
I have clearly been asking you the soft copy of the bill for the purchase legally done.
Harikishan
IMEI Number is mentioned on the box which is delivered with the product. You are requested to get the same checked and get your mobile traced accordingly.
I have clearly been asking you the soft copy of the bill for the purchase legally done.
Harikishan
On Thu, Sep 15, 2011 at 12:06 PM, [protected]@dealsandyou.com <[protected]@dealsandyou.com> wrote:
Dear Customer,
We truly regret the inconvenience caused to you.
In order to provide you a timely resolution, we would request you to kindly contact the vendor. The details are as follows:Vendor Name:Gizmo Your understanding in this matter is highly appreciated.
Contact Number:[protected]
Regards
Mohit Sharma