[Resolved]  Dell — Got major problem dell laptop

Address:

Andhra Pradesh

After 1 year 7 months i got major problem in my laptop.I went dell service center Hyderabad(A.P,India) .They told me we do not repairs DELL laptop and your laptop is not in warranty .I told I will pay repair charges for my laptop . They gave me a local laptop service centre address(They have printed address cards) and asked me to go there. After this I am trying to repair my leptop with local service center.

After one month I sent mail to dell service center . they proposed me Rs 17000 charges to repair my dell laptop. I cannot pay this mount to repair my laptop.

So I have some questions?

1) Is this DELL company service and support to leave the customer after saliling a product ?
2) Is the dell leave the costumers After one year(warranty) . and do not care for further serveices?
3) If I take warranty again and pay RS 17000 is there any warranty that this DELL leptop will not have problem after one year because then i have to pay RS 17000 again.

After a short peroid of warenty expirartion if this much big problem comes that means the product is not good quality and over this company does not have good service and support

Thanks to all Technical Teams those Developed this DELL product and Sale Team those are selling this product. No comment on Service and support Team they are out of my mind.