[Resolved]  Dell India — Broken stand of new dell monitor with missing screws

Hi..My wife ordered this DELL ALIENWARE AW2723DF monitor on 19th NOV 2022 and received it on 23rd NOV 2022. It was Gift for my Birthday which was on 04th Dec. So i unboxed it and after i feel disappointed as i couldn't fix it on the stand as it was shaking After checking from all sides i noticed some screws missing on it and the place of fixing screw seems to be cracked. i checked the box and find few screws in another plastic bag which seems much smaller to fit and also found some tiny broken plastic parts in the box which seems to be from the stand. i was shocked how can i get extra screws and broken plastics from a newly ordered product. I watched the unboxing videos of this model on Youtube and none of them had extra screws like i got. I suspect may be it was a returned product they sent me. I tried to contact with Sales support & Customer care with calling and emails they said to contact with Technical Support again i made call and sent email to Tech support they said it has no technical issue and they transfer my call to customer support i got the last email on 08th DEC.2022 from one.dell.[protected]@dell.com asking for the details of the box address and number faulty unit pictures. the service request number he provided #[protected]. i checked the status on 10th DEC 2022 and no response it dissapears. I have sent more than 20 emails and hours of calling but no satisfactory answers.


PURCHASED FROM : DELL ONLINE, on 19th NOV.22 Delivered[protected] MY ORDER NUBER ; DS[protected]
+5 photos
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Jan 15, 2023
Complaint marked as Resolved 
None of the dell services helped me i complained on Government portal Consumer grievance and finally got refund..
Jan 15, 2023
Updated by Girija9
I got full refund only after complaining in Consumer grievance on government portal..
Dell services were just playing with me through technical support and customer services..Now no more future purchases with dell until support services will be better...
Complaint comments 


This is certainly not the kind of experience we intended you to have. Request you to please reach out to our support team at Dell Cares via Twitter DM so that they can look into it and assist you further on priority.
Girija9's [Complaint's author] reply, Dec 15, 2022
After reaching on twitter they refer to Estore Dell, than again email and calls it's the same thing, none of the Dell executives and the seller want to take responsibility or help, they give service id and after 2 days the service id automatically dissappears, this was the third time i got service id and the same answers again "We are investigating in this matter" i got this kind of messages couple of times, I hope you will certainly loose customers for these kind of services in this competing market.. Regards

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