[Resolved]  Dell — Dell on-site warranty - not getting any support

My PC does not boot. An engine sound comes when we press the power button. This sound does not subside down. There are no lights on the keyboard.

Called up your tech support who asked me to open the PC. We are not capable of doing this. With a 3 year "on-site" warranty support, we expected that they shall send a service engineer to sort out this problem.

But they refuse saying that they shall send a person only after "diagnosis" of the problem which actually involves "we" becoming their service engineer, opening the PC and trying to sort out the problem first. Asked them to give me this in writing/email ... not received anything yet.

If we go to log on the problem via email tech support, the 'submit' does not work.

Found this whole thing to be quite pathetic. Can someone help?