[Resolved] Dell — Not refunding my money | |
Hi! I believe for any enterprise, its very important not only to provide best services when they are their customers but also when they terminate the relation. Anyhow, uptil now everything was fine. But everything started going bad once I cancelled one order due to delay inndelivery. Issue were- 1. They were not able to deliver on time as promised 2. They were not compensating for delay. I place the cancellation request 1and half month back and they promiced me to refunding my money within 10 days. But still I don't know the status. Whenever i call to customer care the just keep on forwarding call from one person to other, making me wait for hours and more. The huge amount of money is lying with them that I've taken from others to pay to credit cards. But all my reuest, mail, calls are falling into deaf years. I don't know what to do for this when nobody is talking to me or providing me any information. Is there someone to help? And ofcourse, Never buy anything from Dell. They are big liers, not keeping up with their words and promises. Evryone in customer care is like the same. All of them sucks in handling after sells issue. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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I first decided to put it on there 12 month intrest free finance, I was told i would have to pay £49 to finance company if wonted to take this option.{so not really intrest free}So i did. Dell took £49 from me over the phone .then they said i would recieve a email from the finance company, which would re-direct me to the finance company web site, where i would have to sign the finance agreement.But there site would not let me do any thing.So i called finance company they said the site was not working and they would have to send paper work out to me.
As i wonted the laptop as soon as, i called dell and paid laptop of in full over phone.But they would not take the £49 of price of laptop.I Was told i would get that back in next 5 days, That was a month ago.
I call and call, i just get told that its not really there problem as this was the finance company that owe this money not them.{Even though dell was the company tha took the money}Dell just keep saying they will send a email to the company on my behalf.And would call my to let me no when i would get my money.{Never had a call from dell}
And i have all ready had to have the key board changed, as some of the keys would not work. that was a nightmare.
Nothing good about Dell