PLEASE FIND ENCLOSED THE EMAILS THAT I'VE SEND TO DELL CUSTOMER CARE UNTILL NOW APART FROM REGULARLY CALLING THEM ON CUSTOMER CARE NUMBERS.
PRODUCT TAG NO. IS 5X8N4BS AND
MY CASE NO. IS 2766237 REGISTERED WITH DELL CUSTOMER CARE.
PRODUCT RECEIVED ON 4/1/10 AND SERVICE PENDING EVER SINCE WITH NO UPDATE.
EMAIL CORRESPONDANCE TILL DATE...
Since i've been waiting for quite an indefinite period now, may i have the contact detail, specially the phone number of your senior official at dell whom i'd urgently need to ask as to whats the matter for this unrequited delay???
is consumer forum the answer to my problems???? you say....
--- On Tue, 9/2/10, [protected]@Dell.com <[protected]@Dell.com> wrote:
From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Tuesday, 9 February, 2010, 5:47 PM
Hi,
I am yet to get an update on this. So give us two more days. I called to update you but my call was not answered
Regards,
Malavan
From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Monday, February 08, 2010 5:12 PM
To: Swathanthr, Malavan S
Subject: Fw: RE: Re: Mail From Dell. about the speaker sound.
To add on to the list of my agony with the system...i have to confiirm that ever since the mother board got changed, many a times when i hibernate my system and turn off the power, on turning on the UPS next time, the system starts to boot without me powering the sy
--- On Sun, 31/1/10, siddharth singh <[protected]@yahoo.com> wrote:
From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Sunday, 31 January, 2010, 1:58 PM
One more thing,
ever since the motherboard and nvidia card were changed...everytime the system boots n shuts down, the cpu fan varooms and produces a loud sound which use to never happen before with the previous mb and card. Although, once the system has fully booted, this loud cpu fan sound goes off. Why is that? Can i stop it somehow?
Please make it convenient to talk with me at ur working hours on my mobile. no. [protected].
Regards,
Siddharth.
--- On Sat, 30/1/10, siddharth singh <[protected]@yahoo.com> wrote:
From: siddharth singh <[protected]@yahoo.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@Dell.com
Date: Saturday, 30 January, 2010, 6:04 PM
Hi Malavan,
The service engineer Mr. Rajneesh Verma has just left 15 min. back after replacing the motherboard and nvidia card and it malfunctioned again with the same warning note as before. This problem is killing me and i'm worried if theres a real solution to it.
Please reply back ASAP as to what can be done if at all something is possible.
The service engineer also said that this cld be the possibility when we use system for long time but why so if still this is the cause and secondly its hardly 15 minutes my system is on n its happening again.
Also one of my friends suggests to replace nvidia card with ATI. He says his computer was cured of similar defect after changing the graphic card to ATI from nvidia. if that can be arranged, pls look into it as i want my system running smooth asap. Very first month of my purchase and i'm not getting satisfied atall.
Regards,
Siddharth.
--- On Mon, 25/1/10, [protected]@Dell.com<[protected]@Dell.com> wrote:
From: [protected]@Dell.com <[protected]@Dell.com>
Subject: RE: Re: Mail From Dell. about the speaker sound.
To: [protected]@yahoo.com
Date: Monday, 25 January, 2010, 3:06 PM
Hi Siddharth,
I have arranged a service engg for the speaker problem and the Video Problem. The service engineer will come there in couple of days and fix the issue. If there is any problem let me know.
Regards,
Malavan
From: siddharth singh [mailto:[protected]@yahoo.com]
Sent: Thursday, January 21, 2010 6:27 PM
To: Swathanthr, Malavan S
Subject: Fw: Re: Mail From Dell. about the speaker sound.
The buzzing sound completely disappears from the system the moment i disconnect them from the cpu. i connected the speakers to my ipod and even mobile with a perfect performance and no unwanted sounds. its the cpu to which when the speakers are connected they produce this undesirable sound.
Also, inform me about the sleep button thing.
Pls reply asap.
--- On Tue, 19/1/10, siddharth singh<[protected]@yahoo.com> wrote:
From: siddharth singh <[protected]@yahoo.com>
Subject: Re: Mail From Dell. i forgot asking one more thing.
To: [protected]@Dell.com
Date: Tuesday, 19 January, 2010, 12:22 AM
In the power control options thru the control panel, there are options of hibernating and sleeping the system thru the power and sleep buttons respectively. I'm unable to find a sleep button on my system. Where is that?
And also, when the speakers are turned on with a reasonably medium to high volume, there is a constant hissing sound coming out of 'em. Is that normal?
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DELL — regarding the product n services
i m very unstasified with ur services and ur product.as i hav purchased a laptop model number pp38l purchased from a dealer gp infotech on 25 march. ON 1st led problem occured in which only i was able to on n off tthe laptop bt i was nt able to see nythin. then again led problem occured in which ma led got green in colour which problem was solved after 2 weeks. n the same month my charger got defused. i m really unsatisfied with because in a operiod of one month i m facing so many problems. i want to replace ma laptop within a week.as it is creating a problem 4 me..revert me back on heena.[protected]@yahoo.com or [protected]