Dell — PATHETIC Customer service-DELL

Dell — PATHETIC Customer service-DELL

L LALITHA N from Mumbai, Maharashtra

I have bought a Dell Laptop modeL : inspiron 1420 in mumbai. service tag no:36VD1BS inv no[protected] dated:21/2/08 I have had huge problems from day 1 and still unresolvd and system not yet replaced - the keyboard gets locked and i'm able 2 use only foll keys on keyboard: 'achijknsvwyz', numeric keys and space-bar keybard too get Locked ; keybard gets lockd if 'l' is typed either thru keybrd or using on-scr soft kybrd, i hv now spent over two hrs trying to type this using only soft kybrd and using copy-paste for every 'l' in the mail and restarting IE at least 15 times to release the lock each tme 'l' is cickd on soft keybd by mistake! DELL Customer care is extremey PATHETIC customer support and TERRIBE APATHY towards consumer probs! Have spent at LEast one hour every day trying to get to speak to and expLain the prob.to someone in DELL customer care. Was this information helpful? No (0) Yes (0)

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Comments

kishore kumar

from Mumbai, Maharashtra

Yes, i too have the same model and was purchsed in the Feb month, and i ve the problems from the day one dell does not react properly to get it resolved.

mahima

from Vijayawada, Andhra Pradesh

i also purchased xps 1530 from dell, its battery is not eorkin since last ond month, I could heard any thinfg from dell, if i get dell local adress i should syorely be go to consumer court
Mahima

Nikhil

from Pune, Maharashtra

I am facing the same problems.
Lets all unite go to consumer court together.

Dhruv Puri

from Lucknow, Uttar Pradesh

Do not expect Dell to solve any Problem . I dont think their customer Service really exists !!! Get a computer repair person to resolve your problem .
Dhruv