Dell — Not responding after taking money

Dell — Not responding after taking money

D Davinder Saini from Mumbai, Maharashtra

We had ordered a lpatop from DELL, after getting confirmation from Mr. Sandeep Sr. Manager that they shall delivered laptop with in 7 days by any means.We had told them that we are shifting from amritsar to chandigarh.If you cofirm 7 day, only then we will place order.They had given 100% assurance to us. We had place ordered on 20th march. but till date(31 march), we had not received laptop. Even their representative is not responding on phone.They even did not show any cursey to call customer regatdin g delay.We had cancelled 3 times travelling tickets due to this. They put us in mental harsememt.I am worried about that they will not delivered laptop to us, as they had taken money.By tomorrow morining(1April), we are leaving for chandigarh, as my son schoolois running.I am very much worried about my money.If this is service before sale, then what will there commoitement after sale service.Kindly accelerate this thing news and medai, otherwise, they will cheat others also. Was this information helpful? No (0) Yes (0)

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Comments

Adersh

from Bengaluru, Karnataka

Poorly Managed Customer Care Service

I had ordered for an Dell (Latitude E5500) Laptop a week ago ( precisely to say on the 0n the 7th of April 2009), As per Dell... Once the Cheque has been processed, your order is Normally Processed / say it has been Confirmed ... and it goes out ... and they send you an E-mail confirming your Order NO ... Internet Reference No : etc...

But untill now ( That's to say its almost been a Week ), i have'nt received an E- mail Copy confirming the Order.

Finally I decided to call the The Accounts Manager (the Person who Took in the Order) ... She finally sends me an E-mail with just the Order No :, on it and she tells me that i can use it to track the order status. ... But i'd say it was a waste of my precious time ... that also did not work...

The Dell order Status tracker kept on showing an error every time i tried to enter the Order no / Email id / Quotation No etc ...

Finally I decided that I'll call her (the Accounts Manager) one more time ... That's when she told me that the Customer care in Dell who is Supposed to Send out these Email's ( Confirming The Order).. has not been replying back.. or to Say is Offline ...and it would take him a day to do that... i never knew that send a mail took so long ... ??????????????????????????????????????????????????????????

I think he/she should stay out, and offer his / her post to some responsible person.

Awadh Raj Prajapati

from Hyderabad, Telangana

I have Purchased the DELL INSPIRON 1525 about 5 months back.

I have purchase the laptop and very happy with Dell 1525 Laptop, now in key board some of key (O, Y, )
not working, We have called to Dell they people not providing support. very poor service.
My Laptops Service Tag no. -- 1WVX2BS.

I want some help from ur side, Please peplace my keyboard.

Hoping for a Positive Responnse from ur side.

Thank
Awadh Raj
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