[Resolved]  Dell — DELL Laptop Warranty ext

Address:

Chennai, Tamil Nadu

This is Vasumathi from India. I would like to take your advice before filing this case in consumer court.

I purchased a DELL Laptop when I was in US in July-2005 and I purchased international warranty in India in Sep-2009,I had to service my laptop when I traveled to London,Uk.

I faced so many issues with UK technical support team in terms of servicing my laptop.

At the end, UK technical support agreed to compensate the issues by repaying the original cost of the laptop. UK tech support told me to get in touch with US tech support as I purchased the laptop in US.

But, US tech support refused to pay the same. I have communicated the same back to UK Tech support and India warranty support.

Currently, DELL India warranty team agrees to replace my laptop with a new one but not ready to repay the original cost of the laptop. But I want the original cost of the laptop as agreed by UK tech support.

I have mail proof for all the communication I had with UK and India tech support and warranty support team.

Is it advisable to file this case in consumer court? Please advice me