Dell - Dell Studio 1558 — Repairing not done

Address:

Jodhpur, Rajasthan

I have paid money for "Dell Complete Cover Accidental Warranty " and i have registered a complaint in Dell, according to which they are supposed to replace my webcam and DVD drive. I registered complaint in october and it was supposed to be attended in a week's time but now its more than 2 months. I have contacted Dell Regarding this but they are just postponing it again and again.
The complaint number as registered in Dell is : 5625206