Dell Desktop Pc — Keyboard failure and tourture by customer care

Address:

Mumbai Suburban, Maharashtra

Dear Sir / Madam,
I have purchased one desktop PC on 23 July 2010 of your brand Dell from Kings Electronics, Nerul, Navi Mumbai INDIA.My keyboard is not functioning since 15 days. My work is held up.

I have reported this to the dealer (Kings Electonics)and they have given me your customer care numbaer to lodge a complaint.

I lodged the complaint but no action from your side. You kept mum for more than 48 hours. Then I get forced to call you again.

Your customer care procedure is not friendly. First of all you try to frustrate your customer to keep on hold and more over followed by instruction to press this or that number many times.

Another your customer care starts bombarding all technical question which as a user I am not suppose to know.

If you are giving warranty why you are not sending your people for remedy else just tourture your customer to not to ask for warranty what you have promised at time of purchase.

You think once you have sold and got your money your responsibility ends.

This attitude will not yield you reapeted customer. And, one customer can make lot of difference to your business, please mind it. This is a business truth.

S. S. Ranjan