[Resolved]  Dell — " web cam is defective" into newly purchased Laptop DELL

Address:

East Delhi, Delhi

Dear Sir / Madam

As looked Dell company has international goodwill & product quality 3 day back I have purchased One Inspiron 1564 blue color Laptop ( Service Tag 1Y385BS ) from my regular IT support Dealer M/s Arihant Computer New Delhi.

My and your badlack from first day of purchase I facing one problem to its "Web cam not working". I contacted your technical support no [protected] , [protected] they had suggested to visit Dell service Center ( Lajpat Nagar Delhi ) for solution of the problem, for the same Yesterday I went to your Service center ( Lajpat Nagar ) , Your Engineer received my laptop for replacement of web Cam, I was very Shocked that my 3 day back purchased laptop will open for part replacement, its means this quality issue if within 3 days of purchase, it need part replacement, then what will happen in 1 year of warranty and after one year.................??????????????

I request to you as it is DOA case, and it got failed within 3 dyas so I m not interested in your product so pl refund my money, either provide me new unit as replacement.


Waiting for positive reply and Attached your " SDAR report "

Thanks & Regards
Manoj Gaur
[protected]