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I am Kaveri from the Dell Social Media outreach team.
To isolate the issue between hardware & software, run hardware diagnostics. If all tests are passed, it confirms that the issue is not with hardware on the computer. Please find the steps below for the same.
- Press the power button to turn on the system
- Hit F12 repeatedly to get the Boot menu.
- Select diagnostics.
and wait for the test to complete. In case you get any error message please make a note of it. Otherwise it is a problem with the software.
Also check the status of hard drive in BIOS. Please find the steps below:
- Press the power button to turn on the system.
- Hit F2 repeatedly to get the BIOS screen and check for “Fixed HDD” option, If it says NONE than we need to replace the hard drive.
Otherwise you can reset the BIOS by pressing F9 key.
In case of any further assistance Please feel free to contact me directly by sending a reply to this blog.
We would recommend you do not post your private information on a public forum.
Thanks & Regards
Dell_Kaveri_D
Dell Social Media Responder.
(You can now follow us on you tube for online video support http://dell.to/1ekyggO )