Dell India Pvt Limited — regarding about the bad behaviour of technical support

ranjan_89

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

THE MANAGER
DELL INDIA PVT LTD
ivyasree Greens,Ground flr.S.No.12/1 12/2AChallaghatta Village
Karnataka
SUB-complain about miss aparna(dell xps tech support team)
sir,
it is very painful to inform you that you tech support miss aparna misbehave with me yesterday.sir i did like the way of talking she is using,yesterday i passed from a bad time,so i request you to please tell her to improve her bihaviour and she should apologize for the same.so i requested you to please go through the case and do the needful for me.
waiting for positive response

with regard
mithilesh ranjan

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Sivaraman Jagadeesan

from Chennai, Tamil Nadu

Dell India Pvt Limited — Dell non-responsive - Case no: 780-2797685

Dear SIr/Madam
I have a Dell Inspiron laptop purchased from Dell. The system stopped working. I called Dell on Jan 28. As per Dell Tech Support, my laptops mother board needs to be replaced and suggested I extend my warranty protection. Dell customer service, nicely spoke and explained that my system is out of warranty and advised me to purchase a "complete cover warranty" costing Rs.20400. On Jan 28 they created the case no - Case no:[protected]. The customer service person said, as per the warranty agreement, if the technician is unable to repair the laptop, Dell will go to the extent of replacing me with a different laptop. So unconditionally my issue will be solved.
Today I am here on Feb 27, my issue is still not resolved. I have spent quite a lot of time calling Dell and Customer Service/Tech support phone tag me back and forth and no progress. My emails to dell are unanswered.
At present I request you to help me either get the money refunded or fix my laptop.

Thanks
Sivaraman