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I also facing the same issue & going to launch complaint againest them, I book order two three time online with the sales excutive but not getted any response till that, when i am trying to call them online they are just transferring the call no body is responding. I appeal to all nobody shold buy DELL notebook as service/ feedback is very poor
I made order on 07/08/2010 still it is not delivered... They told 3rd Aug it will be delivered. Today i contacted the customer care executive, they are telling it will take another 10 to 12 days which they can't confirm. This is disgusting order management by DELL. They reason for this they telling we dont have enough parts in production. If they don't have why the hell they are taking orders. I going to complaint to consumer court.
ON 31/03/2010 THEY HAVE CONFIRMED THE DELIVERY DATE 12TH AUGUST2010.
THIS WAS THE TOTAL PERSONAL EFFORTS MR. RAGHAVENDRA .
INCASE IF YOU HAVE PROBLEM WITH DELL INDIA PLEASE CONTACT HIM THROUGH MAIL ID: [protected]@dell.com
I AM SURE ONLY HE HIS WORKING UP TO THE CUSTOMER SATISFACTION.
GREAT THANKS T HIS. i AM HOPEFUL OF GETTING IT ON 12 AUGUST. i AM GETTING UPDATES IN WEBSITE
THIS WAS THE TOTAL PERSONAL EFFORTS MR. RAGHAVENDRA .
INCASE IF YOU HAVE PROBLEM WITH DELL INDIA PLEASE CONTACT HIM THROUGH MAIL ID: [protected]@dell.com
I AM SURE ONLY HE HIS WORKING UP TO THE CUSTOMER SATISFACTION.
GREAT THANKS T HIS. i AM HOPEFUL OF GETTING IT ON 12 AUGUST. i AM GETTING UPDATES IN WEBSITE
DELL is worst company in customer satisfaction.
I purchased new desktop, dell engineer was not able to install it due to system issues, but many days has been passed and no one at dell listening the issue.
It is better to buy computer from other brands having offices in city, where you can easily catch the shopkeeper.
Arun
I purchased new desktop, dell engineer was not able to install it due to system issues, but many days has been passed and no one at dell listening the issue.
It is better to buy computer from other brands having offices in city, where you can easily catch the shopkeeper.
Arun
Hi Guys
I am also one of the you, who feel cheated. I have bought a brand new dell laptop.
First of all, Same problem, Delivery Date issue. I waited gently for my laptop till expected delivery date. But all my waiting went in vain. On that day, I called customer care, They told me, We have installed new software thats why it got late. After another 5 days, i got my laptop.
Not even this blindly trusting Dell, I have placed order without actually seeing laptop what i would be getting. That is the BIGGEST MISTAKE, I have made. The configuration is same that i have ordered but model was older than that of my friend who have got his Dell laptop 5 months before.
One Key of my keypad is not working fine. It is very hard to press that key. Firstly, I ignore that issue. But I later thought, Before it become an issue, Its better to call Dell support(on the 10th day of delivery of my dell laptop i.e. 20th sept 2010). They told me to run some diagnostic software where it is not showing any problem. They told me that it is not covered in hardware support.
Tell me Dell people what the hell is covered in hardware support. Instead they told me to buy full accidental warranty by paying another Rs 8500. then they will see the issue.
So Guys, DO NOT BUY DELL LAPTOP. NEVER BUY DELL LAPTOP!!!
Its better to go for another trust worthy whose laptop quality is far good than that of DELL. They will sell you what you have seen and not whatever they want.
Varun
I am also one of the you, who feel cheated. I have bought a brand new dell laptop.
First of all, Same problem, Delivery Date issue. I waited gently for my laptop till expected delivery date. But all my waiting went in vain. On that day, I called customer care, They told me, We have installed new software thats why it got late. After another 5 days, i got my laptop.
Not even this blindly trusting Dell, I have placed order without actually seeing laptop what i would be getting. That is the BIGGEST MISTAKE, I have made. The configuration is same that i have ordered but model was older than that of my friend who have got his Dell laptop 5 months before.
One Key of my keypad is not working fine. It is very hard to press that key. Firstly, I ignore that issue. But I later thought, Before it become an issue, Its better to call Dell support(on the 10th day of delivery of my dell laptop i.e. 20th sept 2010). They told me to run some diagnostic software where it is not showing any problem. They told me that it is not covered in hardware support.
Tell me Dell people what the hell is covered in hardware support. Instead they told me to buy full accidental warranty by paying another Rs 8500. then they will see the issue.
So Guys, DO NOT BUY DELL LAPTOP. NEVER BUY DELL LAPTOP!!!
Its better to go for another trust worthy whose laptop quality is far good than that of DELL. They will sell you what you have seen and not whatever they want.
Varun
i have ordered a dell lap top on[protected] and estimeated delivery date is 29 the Nov..but still if i check my order status on there site, it is shown as manufacturing complete.if i cal customer person and sales person they are saying it is due to wrong down load.i dontno how much time wil it take to re download the correct one..when i cal customer service and ask them to transfer it to sales department till 11.30 am there is no one...
i hope i wil get my lap top soon
i hope i wil get my lap top soon
Dell — key problem
Automatically pressed key of 'p' in the laptop and laptop unable to do work.Dell — dvd not opening
I purchased a new desktop recently. But the DVD is not opening mob No [protected] Name Jayalal r sDell — not working on laptop bluetooth
my laptop bluetooth is not workinglaptop screen
laptop screen lining problemCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Gokul Studio — poor network
poor networki am a bsnl subscriber from last 5years but i am totally unsatisfied with this company because of the poor network. i never get any messages from this company about any new schemes from the purchase of my sim and the calls are also being disconnected everytime. when ever i try to call somebody it shows connection error. i request you to please concentrate on my problem as soon as possible.