Dell India Pvt Ltd — booked date 4 june still laptop not deliver

Vikrant Bharti Gupta

Address:

Bhopal, Madhya Pradesh

Dear Sir,
I am Vikrant Gupta from Bhopal
(M.P.), I have booked a laptop
(Model: Inspiron 15R N5110) from
DELL Exclusive Store, Bhopal on 4th june 2012, but
still not getting the same,
whenever I try to know status of
my laptop, always getting same
response "Order is short of part(s)
- working with manufacturing", sir
its 23rd day from booked date
but still not getting laptop or
suitable response, this issue effects
my studies.
Sir I requesting you to take some
serious action for the same or
guide me what should I do.
My booked laptop details are given below:
Reference to the order :
[protected]
Dell Order Acknowledgement
Customer :[protected]
Internet Reference Number:
IN[protected]
Payment Mode : Cheque
Please do the needful.
Thanks & Regards,
Vikrant Gupta
+91-[protected]

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Comments

Rtr. PP Pankaj Jain

from Meerut, Uttar Pradesh

Dell India Pvt. Ltd./ Inspiron Laptop — Delivery of my laptop

Sir

With due respest, this is to say that I had made payment for my new dell laptop dtd 22/01/2010 to Dell Exclusive showroom located at 65A, Guru nanak Pura, Viukas Marg, Laxmi Nagar Delhi-110092. As per Company norms laptop should have reached my Shipping Address within 7-10 working days. On 8/02/2010 I had a talk with customer care and was told that my lappy would reach by 16/02/2010. A foolish thing told to me was that process of my order began only on 4/02/10 and time limit for delivery will start after that date only . He also told me that everything is right on Company's part also that making a transaction with Dell is not such purchasing anything from any shop. As a result, I am facing huge problems with my office work.

So please look into my matter and do the needful. Also let me know what else I should do against the Company so that such misbehaviour is not repeated by the Company with any other Customer in future.

Thanking you

Ca Saurabh Jain
Ph.[protected]
[protected]

AASHUTOSH

from Jalandhar, Punjab

DELL — LAPTOP AND DESKTOP NOT DELIVERED

AS PER MY DISCUSSION WITH MS. ANURADHA PLEASE SEE BELOW

Wed 04/08/2010 16:09
Dear Mr Dhiman ,

We are going through a process of software up gradation and hence couldn't take your call .

The order reference numbers are :

[protected] and[protected]

I have already put a request to track the order details and update you at the earliest for the same .

Thanks & Regards,

Anuradha Arora
Inside Sales Account Manager - Relationship Direct No:[protected] Cell No: +91-[protected] E-Mail : [protected]@dell.com INDIA PVT. LTD.
Vipul Tech Square, Sector-43,
Opp. Central Park Condominiums,
Gurgaon,
Haryana - 122 002

I HAD TRY TO CALL ABOUT WHEN DELL DELIVER THE DESKTOP AND LALTOP.

AFTER THAT EMAIL THEY DID NOT REPLY US, I TRY TO CALL ON ABOVE SAID BOTH THE NUMBERS BUT NO RESPONSE. AND I THINK THIS IS BEST WAY TO SUBMIT THE COMPLAINT AGAINST DELL.

THEY RECEIVED THE PAYMENT THROUGH CREDIT CARD PROCESS.