[Resolved]  Dell India Pvt Ltd — deliberate misquote

I had ordered a Inspiron 1525+ Accesories and the same was quoted to me vide quotation no IRSO1521516 by sales person Mr NathChiranjit on 18/06/08 for Rs 49875.81.The payment was sent to Dell India Pvt Ltd vide Demand Draft payable at Bangalore.I had scanned a copy of the draft and sent it vide email before despatching the draft by courier.The sales person called me on recieving the draft and told me that the price of the laptop had been increased by Dell Computers by Rs 3793.00 and if i was to get the lap top i would have to pay an additional amount.I found it quite absurbd that a company like Dell gives a firm quote and then on reciept of the quoted amount asks for additional amounts for processing the order, the same reeks of a scam on the customer.I was later approached by a supervisor M/s Roshni Singh who made amends saying that the sales person misquoted the amount, if the company representative does misquote an amount then how is the customer responsible, and why is he coerced into paying additional amounts.I would be extremely cautious in dealing with Dell as they are undercoating prices to lure customers in their sales trap and once the payment is recieved by them they tend to make additional demands on the customer.I have yet to recieve my laptop as i have just finished with the sordid saga of additional payments, i only hope that i recieve the laptop as ordered by me in the time frame required by me.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

Dear Sir/Madam,
My desk top is in warranty period & its speaker port is not working & many times it goes off automatically.

Mrs.Suman Gupta,
House No. Q-7, Housing Board Colony,
Keleston, Shimla-171001, Himachal Pradesh, India.
Mobile no. 0091-[protected], 0091-[protected]
i AM STRONGLY PLANNING TO BUY A dELL LAPTOP FOR MY DAYGHTER WHO HAS RECENTLY JOINED HER mba PROGRAM. THESE COMMENTS ARE REALLY CONFUSING ME MAKING ME UNDECIADED WHETHER TO GO FOR DELL OR NOT. SORRY FOR COMMENTS

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Dell India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    26%
    Complaints
    3043
    Pending
    0
    Resolved
    773
    Dell India Phone
    +91 80 2506 8026
    Dell India Address
    No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
    View all Dell India contact information