[Resolved]  Dell India Pvt. Ltd. — POOR CUSTOMER SERVICE, UNDISCIPLINED WAY OF TALKING BY EMPLOYEE, GIVING FAKE INFORMATION

Address:Ernakulam, Kerala

DEAR SIR/MADAM,
I have ordered for INSPIRON 14R dell laptop and all further procedure have been fulfilled, my delivery date was on 29 September but today is 8th October and i have received my laptop and on asking about delay then no body is specifying any thing and just baffling me by giving fake contentment and information. Also no positive assistance has been shown by ISHA ARORA(Inside Sales Senior Account Manager) from Gurgaon neither customer care is trying to assist me they are just baffling me. Isha had concern till i was to pay money for my laptop,after that she is lost somewhere. Well i would like to complain also about MR.Sharif, who just abused me by saying that "he don't have to do business with me" earlier my purchasing laptop,he is from Bangalore branch and his phone no. is [protected]. So please try to take some action against them positively and i had complained earlier too but no response has been shown to me, next time i may have to look for other option
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Aug 13, 2020
Complaint marked as Resolved 
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DELL Computer — Poor customer care

My DELL system is under warranty.8 months old bought for Rs.28,000/-. There is some problem in my system. Whenever i try the Customer care No. i could only hear the automated voice recording telling 'OUR CUSTOMERS BUSY. PL WAIT YOU WOULD BE ATTENDED SHOTLY'. I couldn't get any person on line for Service. But if put the option for buying a new system, immediately executives are attending who could assist only to buy a new system.

Though the DELL has got uniqueness for its products, it is Very poor in service due to which slowly it may start loosing its name for its quality too. After sales service is very much important for any business. For example, LG. LG is the best one for after sales service for any products.

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we are running event management in bangaluru some of the dell employee is asking benefits from the event management co. in the form of cash & other benefit from our side in dell bangaluru in event management department the person name are devangsingh & preemjetshetty kindly take necessary action. As it will be helpfull to us.

sandhya
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