[Resolved]  Dell India Pvt. Ltd. — faulty laptop

Address:

Nashik, Maharashtra

hamne dell inspiron 15 R (N5010) model purchase kiya hai jiska TAX INVOICE NO.[protected] & customer no.[protected] DELL order no.[protected] Dt.26/08/2011

haare laptop me hitting issue ke bare me hamne laptop purchess karne ke turant 3 month me hi dell walo ko bata diya unhone hamare yaha three time technical support team ko bhijwa kar 3 time motherbord & 3 times hitsing fan bhi change karwa diya hai, fir bhi issue solve nahi huva hamne unse kai bar refund ke liye request ki lekin unhone abhi tak system collect nahi kiya,
jab tak system collect nahi karenge tab tak refund to milne se raha.
un ke sath jo bhi bat huva hai uska detail sath me bhej rahe hai---

system me hitting issue hai.

us se related first complaint dt.04/11/2010 ko aap ke technical support department me phone se ki hai.
aur uske bad bhi KARIB 15 se 20 BAR (jiska date wise detail hamare pas bhi hai)HAMNE AAP KE YAHA CALL KAR KE HAAMARI COMPLAINT DI HAI,
us unusar aap ki technical support ke bande ne dt.19-03-11 ko first time aa kar mother board & hitsing fan change kiya gaya ,
lekin problem solve nahi huva,
technical support ke bande ne jo repair order form no. 41522 dt.19-03-11 per bhi likh ke diya hai ki hitting is continued.
(repair order form no. 41522 dt.19-03-11 ka scan copy dt.26-03-11 ko himanshu taneja ko e-mail bhi kiya huva hai)
jiske bare me dt.23-03-11 ko aapke yaha pe call kar ke mr. rohit ko bata ya hai unhone bios ka link bheja use bhi hamne update kiya ,
lekin fir bhi hitting problem solve nahi huva, technical support ke bande ne dt.07-04-11 ko second time aa kar fir se mother board & hitsing fan change kiya gaya hai,
lekin problem solve nahi huva,
technical support ke bande ne repair order form no. 41533 dt.07-04-11 per bhi likh ke diya hai ki hiting is continue.
uski complaint fir se hamne dt.14/4/11 ko aapke yaha call par ki us call par mr. amit(sinior technical assistant) ne hamco kaha ki mere kahne pe phir se aap mother board & hitsing fan change kijiye jis ke bad hiting issue khatma ho jayega. agar hiting issue fir bhi khatma nahi hota hai to company system change kar ke deyegi.
jiske liye ham ready nahi the fir bhi hamne unki bat mante huve kaha ki aap ke bande ko bhej dijiye.
technical support ke bande mr. pawan from dhuliya ne dt.25-04-11 ko third time aa kar fir se mother board & hitsing fan change kiya gaya hai, karib 10 se 15 minute me hi system hit ho gaya,jiske bare me
technical support ke bande ne jo repair order form no. 52628 dt.25-04-11 per bhi likh ke diya hai ki hiting is continue.
is bare me hamne customer care me call karnr ki koshish ki lekin call laga nahi.
dt..26-04-11 ko mr. sandip ka call aaya unhone kaha ki aap ke system ka hitting problem solve ho chuka hai aisa mr. pawan ne report ki hai,
hum use dinoy karte huve hamne mr. pawan ki aur se diye gaye repair order form no.52628 dt. 25-04-11 ki scan copy dt.[protected].00pm ko mail ki jis pe mr. pawan ne clear likha huva hai ki hitting issue continued.
aur sath me hamara payment wapas refund ke liye bhi likha hai.us din ka complaint no.6924001 hai.
dt.27-04-11 ko mr. sandip ne hame call ki jisme yeh intimetion di gayee ki hamara issue DELL ASCULATION TEAM ke taraf transfer kiya gaya hai, aage se woh team issue final karegi.
dt. 03-05-11 & 06-05-11 ko mr. harish ka phone aaya payment refund ke liye company ready hai kaha,
lekin uske pahle system company ko handover karna padega ,
hamne unko yeh option bhi diya ki hame aap system change kar ke de dijiye to bhi chalega ,
lekin unhone hame mana kar diya,
unhone kaha ki hame company ke system se hi chalna padega.
uske liye kuch paper pe sign karke chahiye us paper ko e-mail karenge,
hamne us paper ko sign karke scan copy dt.26/05/11 ko mr. harsh marappa (senior support resolver) ko mail bhi kar di hai.
uske bad bhi hame mr. harsh marappa (senior support resolver)ki aur se koi call ya mail nahi mila.
uske bad hamne hi dt.06-06-11 ko aap ke yaha call kiya mrs. Rajeshwari se bat huva unhone karib 18.45minutes tak hame call par rakha. aur kaha ki next 7 working days me system collect karenge.
lekin aapki taraf se kuch bhi prosses nahi huva,
fir se hamne hi dt.15-06-11 ko aap ke yaha call kar ke status samazhne ki koshish ki mr. gaurav se bat huva unhone phone inspirion department me phone transfer kiya waha pe mrs. chitra se bat huva unhone bhi next 1-2 hours me callback karenge kaha kar phone cut kiya, lekin aap ki taraf se koi call nahi aaya.
dt.16-06-11 ko phir se hamne hi aap ke yaha call ki mr. dhiraj arora se bat huva unhone karib 24 minutes tak hold per rakhne ke bad refund team ke pas transfer kiya case no.6974589 waha pe mrs. jyati se bat huva unhone phir se technical team ke pa call transfer kiya,
waha par mr. ruben se bat huva unhone phirse inspirion department me phone transfer kiya unhone bhi fir se technical team ke pas phone transfer kiya unhone bhi customer care me call transfer ki jisme hame yah bataya gaya ki aapko kal tak logistic department ki taraf se call aayegi. ye sari call karib 41.50 minutes tak chali hai.

jab se hamne aap ko system wapas le kar hamara refund claim kiya hai tab se hame aap ke sabhi department se hame niglet kiya ja raha hai.
kya hamne DELL company pe bharosa kiya yeh hamari galti hai ?

agar aap hame hamare system ke badle me dusra system replace kar ke dete hai to hame koi shikayat nahi, uske liye koi charges hai to woh ham paid karne ke liye agreed hai.