[Resolved] Dell India Pvt Ltd — Laptop delivered in damaged condition | |||
Laptop delivered in damaged condition. Customer care people of DELL India Pvt Ltd not responding properly. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
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DELL — Delivery of damaged laptop
Hi,I have purchased a new INSPIRON 15 R Laptop from Dell, after the delivery I found that Laptop is slow in performance and top pannel is damaged....I have logged a request with Dell to check the same and found that Hard Disk Drive is corruput and having Bad Sectors.
I have reported the same issue to dell and asked them to replace the laptop. They have provided me the Service Request Number and told that it will be replaced in a month.
Almost 2 months has passed but I have not received any call back from DELL regarding the replacement. Even after multiple followups I have not got proper answer from DELL Support team, they just forward MY calls into different departments and waisted my time.
I am fealing like cheated after purchasing the dell laptop, please help me in resolution of the issue.
My Laptop Number is :3XMRWQ1
Raised SR Number:[protected]
Regards,
Ashish Bhatnagar
[protected]