[Resolved]  Dell India Pvt Ltd. — One time service

Dell India Pvt Ltd. — delay in replacing the Studio 1555 laptop

The Studio1555 laptop ordered directly to the company through their customer care on 12th August, 2009 for which I had transfer the total amount to their a/c on 13th August, 2009 was delivered to me on 20th August, 2009 in totally dead condition for which I had lodged a complaint on 21th August, 2009 to the customer care and got the case No. 2352266. Thereafter on repeated request the executive of the customer care on 26th August, 2009 send me some documents which I mailed the scanned copies, as directed, duly signed to them on the very same day and the logistic people deputed by the Dell India Pvt. Ltd. had taken back the dead laptop on 29th August, 2009. But till now I have not received any definite reply from Dell India Pvt Ltd. even on asking repeatedly to their customer care executive. My customer No. is 811593 and order No. is 0379826. The service tag of the defective laptop was GPPS3BS.

The delay in replacing the laptop for which I had paid to the company on 13th August, 2009 causes mental harrassment to me and deprived of me by using the laptop for which I had paid 20 days back. This suffer my work also; Hence the Dell India Pvt Ltd either pay my money back with an interest of 24% for the period w.e.f 13th August, 2009 ( the date on which the money had been transferred to their a/c) till the date of refund or deliver the new laptop within 48hrs i.e by 3rd of Sept., 2009 alongwith the laser mouse as compensation for the harrassment caused to me.

Madhu Mittal
151(2nd Floor), Vigyan Vihar,
Delhi-110092

Dell India Pvt Ltd. — Defective Product - Bas Service

I recently bought a Dell Inspiron 14R (N4010) directly from Dell. The details of the purchase are the following:
Customer No:[protected]
Order Date: 09/08/2010
Dell Order No:[protected]
The purchase was a rakhi gift for my sister. Firstly i did not receive the order within Estimated Delivery Date of 20/082010 which i was told by the salesperson G. Manjunath to be the maximum delay possible. I recieved no response to my complaint emails. Finally after calling and pestering them for innumerable times the laptop was delivered a day before rakhi. To our utter amazement, the laptop did not even have a sound device in it. The bluetooth in the laptop did not work, and the Office Product Key with the laptop was incorrect. The mail with all these complaints has not been replied to. We called the Call Centre on innumerable occasions to help us but all they do is listen to the problem and put us on hold for eternity so that we finally have to hangup.

Dell India Pvt Ltd. — Delay in Delivery of Laptop as Per Order Confirmation

I had boked an laptop on 11th Feb 2011, and they confirm deleivery date on or before 15th march 2011, but till now itn showing manufacturing buit completed on online status check, called number of times to customer care of Dell (Case No.[protected], but still they are not confirming delevery date.

Thanks & Regards,
Sourabh Dhiman

DELL — Defective product

Hi My name is Md.Nadeem Alam i bought a Laptop of Dell in month of August,2010 it was working fine for few months but after 3 months itself the motherboard of my laptop stoped working and after they replace the motherboard again after one month there was a problem with the hard disk and form there on its almost 11 months i am using this laptop i have taken to the service center for some or the other problem and they have replaced the motherboard and harddisk of my laptop almost 9 to 10 times and still i am facing problem with it which incures me a great loss in my business everytime my laptop stops working.However after 6months when i asked these people to replace my laptop because of this problems which keeps me running to the service center they staraight away denied to listen to any of my problem.i would like a immidiate help on that because i am getting harrassed every week now because of my laptop.i strongly feel that no one should buy Dell's product.

Dell India Pvt. Limited — Bad after sale service

Sir,
I have registered the complaint for my laptop on 19 Aug 2011. Since then there have been no reply even after several emails. My complaint number is[protected].

Dell — when swith on the power butoon a deep sound occur

When my laptop power button switch on a deep sound occur and not start the system but battery remove and replace it repeats for 2 times then system will stars on normal

Monitor not working....its in warranty...

It was replaced by service centre...but this second one also not working..properly...its 1 month now nobody contacted me.