[Resolved] Dell India Pvt. Ltd. / Pc — Poor after sale service | |
I have purchased a DELL computer in April 2009, which had a hardware problem. On contacting DELL for rectification of the problem, it has suggested software solutions (3/4 times) followed by hardware replacements (3 times). None of them worked and this has consumed 2 months. After a lot of follow ups, DELL has agreed to replace the system and assured that new system would be delivered in 10-12 days’ time but after picking the old system first (which is also conveyed as company policy). This has created a lot of inconvenience to me as I am not able to use computer. My system was picked up on 26th July 2009 and I haven’t received the replacements yet even after more than a month. I have sent them many reminders in this regard but DELL is not responding and I am without computer since more than a month and facing loss of work. DELL has defaulted on every occasion right after placing the order which include delay in delivery after placing the purchase order by 2 weeks (though the delivery time was one week), delivery of sub-standard product, incompetent advices and repair to remove the fault, delayed/improper responses every time, and now the long delay in replacement. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
I have purchase Dell dekstop last year, from Vighna har computer Panvel, Navimumbai. this dealer has got very poor and very irregular response kind of service, that i can not recommed dell pc to other my freinds, this dealer demands to much followup for our complaint for which it takes three to four days, and above all u have to followup ur own, he does not think himself responsible for the complaint. his approach towards complaint is very casual.or very rude. i hear by request u to look the matter very sereously as above all it will down ur good will.
I strongly agree.Me too had a problem regarding my Laptop.Dell replaced almost each and every component the also it was not working properly.Finally they agree to provide me new lapto.As per their instruction is submited my laptop to the dealer.Now almost 45 days had been crossed but nobody had came to pichup the faulty laptop.I had call almost 10 to 12 time and i got the same answer that within one week your laptop will be picked up and within 15 working days new will be provided.
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