Dell Inspiron 14r — worst ever technical support

I absolutely agree with the post the customer care service is [censored]. i placed the order on 6th-10-10 next day the sales person called me "Kali Bhattacharya" i made payment through the Demand Draft and couriered it. the courier went to destination on 8-10-10 after few days the sales person calls me and says the DD is bounced now tell any one of you ever heard of this before then i went to bank manager and told him the above experience then he told me that it is impossible that a "DD could be bounced" next day i emailed dell about this but their is no response then i have to cancel the DD by paying 400/- to the bond papers and applications to HDFC and after few days that [censored] manager calls me and says that your DD is lost by our department now tell me this how an MNC works. and their is no explanation from the sales department. now i am thinking of going to the consumer forum for all this . as far as the build quality of dell is the worst can't even compare that to even compaq after all this experience i went for HP pavalion DV6 and there is no comparison between the build quality of HP and Dell