Dell Inspiron 14r — Poor after sales support

Vivek K Aggarwal

from Delhi, Delhi

Address:

Delhi

I purchased Dell Laptop inspiron 14R in Jul 10, order number 0631696, service tag CYW46BS. There was an accidental crack on the display on 09 Sep 10 . I spoke to customer care vide SER # [protected]. One Mr Shivam quoted apprx Rs. 18000/- for an accidental cover for 2 yr and display replacement. However subsequent quote of Rs 18875 was for 1 yr accidental cover and the display replacement was sent by him on e-mail. My reply mail asking breakup of cost on 10 Sep has not been replied by DELL. Another customer care rep ([protected]@Dell.com) called me up on 14 Sep and informed that the 1 yr accidental cover and display replacement would cost aprx Rs 12000 in lieu of Rs 18875 quoted earlier. On my query he also said that replacement of display through this route would take only 3-4 days and if I don't take the accidental cover warranty, the cost of display replacement will remain apprx Rs.[protected] and it will take over 04 wks for the replacement of display. I requested him to mail these quotes, which has not been done till now.

I consider this a case of cheating and blackmail. I want to know, if it is a Dell policy to replace parts only if there is an accident cover. If so Why did company not tell me at purchase time that repairs are not welcome without accidental cover. I also want to know that what kind of company is it which tells that a display replacement will take over 04 weeks. My laptop is lying defective since 6 days and there is no response from customer care. Pse resolve

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Comments

avirajdatta

from Delhi, Delhi

Dell Inspiron 14R — Ordered for Red hot Blue!!

I ordered (order no.0610205) two Dell Inspiron Laptop 14 R on 21st May and I got the delivery on 12th June 2010. But although I ordered for two laptops, one in Peacock Blue and the other in Tomato Red (I am having the supporting document with me), I received both of them as Peacock Blue. Till that time to present day, I have been only harassed by your local sales person @ Dell Exclusive Store ( 52/B, Kodambakkam High Road, Nungambakkam,Chennai-600034) without any kind of serious help.

I want to specially epmhasize Mr.RajKumar whose way of dealing with my problem, which was not because of my fault from the beginning (If you don't take opting for Dell as a fault off course),was nothing less than a serious harassment.He kept on telling me that everything was because of my mistake although I have enough evidence against that statement to prove my case in any Consumer court.
I called to the customer care number[protected] atleast 100 times, but they kept transferring my call to n-number of departments with no one at the end to answer anything.

Aviraj

shijin S

from Kayankulam, Kerala

Dell Inspiron 14R — Bad Battery

I have Purchased a Dell laptop of Inspiron 14R model (Online Booking)and its on warranty period, Laptop's Battery Backup Just 1 hrs only. So pls replace or check the Battery.
Thanking you
Shijin S
Trivandrum (Kerala)
Cell No. [protected]