Address: | Pune, Maharashtra |
Self had purchased Laptop from DELL with Service tag 4WKZ6BS. Laptop had laminations on the LCD display and the hinge locations.Suprisingly when laminations were removed after 4months of delivery it was observed that one of the hinges for the LCD screen is broken. The same was intimated to DELL customer care many times and they say that the laptop do not have hardware warranty and requesting me to pay extra money for their quality issue. Also laptop had issue of badsectors and laptop was getting heated very frequently. This issue was resolved by local service center during May-2011.
I am totally surprised and doubt about DELL that do they really have quality systems now......
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These are your details of the system. As of the time of writing this comment, 102 days of warranty is left.
I am surprised that so many problems came only after removing the "lamination". Next time always inspect anything for physical damage, be it new or sealed. Its not really going an extra mile but if a damage is located the issue would have been solved then and there.
After 4 months, anyone (not just dell) can assume that you might have damaged it and hence you're finding a way to replace it. Again, not that I am necessarily accusing you, but hey! You didn't do the needful. Irrespective of the brand or via whomever you're buying from- ALWAYS CHECK THE GOODS BEFORE ACCEPTING IT.
Put up a complaint on facebook.com/dell-india. A personnel called Tulsi will try to resolve your issue (although chances are extremely high that they will deem it as damage by user). If they don't help you- there's a lesson to be learnt from your end. If they do help you- count your luck. Do thank them if they do so.
http://facebook.com/hardwarebbq