[Resolved]  Dell Inspiron 1525 — Poorly made Laptop

I bot a Dell laptop 1.5 yrs back though their usual shipping model. During the first yr itself the 'hinge' started coming out (it was a bit portruding) but unfortunately I did not take it seriously and therefore did not call them to fix this up. After 1.2 yrs of purchase the hinge gave up completely (the monitor in the bottom left started hanging)...the hinge was broken (in minimal normal home use...no accident/ fall of laptop). When I called them they said that I mandatorily "have to" take their AMC which cost me close to 9k/ annum.

The problem is that I have come to know that Inspiron series (1525) has this problem and many laptops have reported this issue. If this is because of Dell's faulty laptop then why should the customer pay for their faluts?

Why does DELL take back this series? What is their real value proposition?? I guess it is shameful for DELL.

I will really advise ppl not to buy DELL (I did not listen to ppl myself when I was asked not to buy Dell by existing Dell customers-frnds).

Shame on you DELL.
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Aug 13, 2020
Complaint marked as Resolved 
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Dell inspiron 1525 is crap i boguht mine less then a year ago the hing is broken and the bottom of my laptop the screws keep coming out so every month i have to go in and get them fixed, i have called dell they told me to deal with the store i got it from the store has told me this is happaning with all of the dell inspiron laptops, IF THIS IS AN ONGOING PROBLEM DELL SHOULD BE FIXING IT NO MATTER WHAT EVEN IF WARRENTY RUNS OUT.but they wont, there really should be a recall on this laptop first laptop i have ever bought in facted its the only computer i have ever owned so im still pretty mad never will i ever buy from dell or there products unless they do something about this problem, maybe we should take them to court and fight for our rights as customer.
thanks so much dell for screwing people
I do have the same problem with my 1525

My laptop is out of warranty and I called Dell's technical support, so that I can purchase them.

They gave me a solution to go for an extended warranty which costs around Rs 8000/- and more.

One of the reps advised me to take the laptop to a local laptop service center, as Dell doesn't ship parts.

Dell's customer service is pathetic and their customer support reps are horrible.
Bought a Dell Inspiron 1525 in blue for my son for christmas 08 and the left hinge has completely snapped making the screen cover come loose its less than a year old shall i ring dell or is it a waste of time - seems to be a common complaint on these laptops.
I Agree. I have a 1525 and have the same problem, left hinge broken and settings on cover are cracked off
options...replace the lid and the hinges...or drive screws right through the G.D. lid

...If it's an ongoing consistent problem with their product, it should be on recall and fixed...all the car manufacturers are expected to do it, why isn't everyone else. it's consumer theft as far as I'm concerned, and the companies that do this obviously don't care.

they still make their money from much larger contracts and don't care about the little guys trying to find a good balance between usability and value, not that these L.T.'s were cheap...

Call it what you want, I'm sick of spending money on products and watching them fall apart...I wish the little guy could do more. >:-(

This laptop had a remarkable review when I bought it and now it's a stationary P.O.S. leaning against the wall so the screen stays up. These reviewers generally look at things at face value and have no idea about durability issues that could arise.

Dell has found a way to commit to customer value by using shoddy parts, it's not cheap to fix (I can think of a better use for $150-300) an they offer no remorse other than you have to spend more money

Eventually Companies like this fall...Look what happened to the mighty GM, Lol

Screw you Dell

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