I have purchased my specified laptop from Cost to Cost computers, Nehru Place, Delhi. Price was 40,000
then and purchased date is in December 2008, I was ensured warranty of 1 year by the shopkeeper and was asked to use DELL customer care and i was told that i would be dealed under home service provided by DELL if any warranty case occurs. Now about 45 days before i encountered an problem and i was not dealed by DELL as they said that laptop was bought from America and no warranty is applicable in India of this laptop as warranty is not transferable, and that type of warranty was not even sold in India. Now I rushed to shopkeeper[cost2cost computers] and told them the case, they though took my laptop for private technical support but no DELL warranty was provided as promised neither home service was used neither any of my laptop part was replaced as it was provisioned through normal DELL warranty, a lot of inconvenience was caused as i made regular trips to Delhi and they now even are saying that they looking after the case and they have more cases like mine. What i feel is that they are trying to exceed the warranty date and then make me off. Please help and suggest me the moves, I'll be thankful regarding the same laptop bill is attached below.
Thanking you
Madhav
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