Dell Inspiron 1545 — Hard disc error; bluetooth;Dvd drive

Address:

Bangalore, Karnataka

SUB: Grievance
Dear Sir,
I am Sandhya Kurupath, owning a Dell Inspiron 1545 since Jan 2010. I am presently working in Bhutan. My laptop started giving complaints one month after purchase. After contacting the outlet from where I purchased it, I was told to carry in my laptop. Now I came down all the way from Bhutan to Bangalore to get it serviced. I approached the Dell service centre in Koramangala, Bangalore on 08 July ’10. They assured me that the hard drive will be replaced and I will get it back by Tuesday, 13 July ’10. As per their assurance, I had to postpone my travel back to Bhutan and extend my stay. Later, on 09 July 2010, they gave me a call to say that they are not sure of rectifying the problem by Tuesday and it may prolong further. I had explained my time constraint, which they had readily accepted and given me the date. This negligence on the part of service engineers while assuring me is costing me TIME and MONEY. I had even spoken to the online technical support team regarding the same. They too didn’t respond well. I am quite unhappy with the service given by the Dell support team in Bangalore. The staffs are not consumer friendly.
Atlast, an engineer Mr. Amith, asked me not to be frustrated and get back to Bhutan and they will direct a technician to my location in Bhutan. How is it possible, when they can’t help me when I walked into the service centre in Bangalore. It’s quite disgusting. The money and time I have spent is worth purchasing a brand new laptop. The saddest part is that I couldn’t use my laptop for more than a month. Anticipating your kind gesture,