[Resolved]  Dell Inspiron 1556 Laptop — Poor sales and service

Last August 8th, I purchased a refurbished Dell Inspiron following an email from Dell about great discounts on refurbished laptops. We received the laptop and were very pleased. After about 6 months, I began to notice problems with the touchpad, sometimes under responsive and sometimes over responsive.
When I contacted customer service, I was told that their records on this computer indicated that it was owned by someone else and could not assist me or give me any specific information. They could only help me if I had the ownership name which I did not and they would not give me. I finally was able to find someone who first understood the problem and wanted to help enough to address the issue...or so I thought. I was later told that I could not get warranty assistance because the system was originally sold outside of the United States! A few months later when ac adapter problems started I found out that the problem had not been fixed but the woman was able to make the changes and I was able (last week) to get the ac adapter replaced which initially worked but never charged to 100%. I was also sold an upgrade on the warranty told that I could get 5 years for $256 which was just too good to pass up. Today I found out that that was a mistake and the warranty I bought not only expires in July 2013 instead of 2014, but does not start until 2011 instead of now! The want to refund my money and sell me the warranty as a much higher price.

Main complaint is that Dell should wipe the ownership records off any computer before they sell them so that the ownership issue is never a problem. Second, any deals that dell customer service people give should be honored.