Dell Inspiron 15r — Windows OS

Address:

Kannur, Kerala

I have purchased dell inspiron through online order. Now it is in the warranty period. Due to virus attack i had to format the machine. Now when i installed the OS it is showing genuine windows problem. I have requested dell to send me the CD. The request was raised on 03-Aug-2010. After that i have contacted the company many times. But the customer care(what they call that department) every time gives the answer like i'll be getting the CD within 10 days. Now over 2 months passed but the same result. Following are the details of computer and the details of request for CD. Kindly take some action against the company so that in future they never cheat any one.I have send emails to the address given by them. But they are not even replying to mails.

Details Of computer
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Service Tag : C24X5BS
Model : Dell Inspiron 15R

Request Reference No.
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Old Ref# : [protected]
New Ref# :7831252