Dell Inspiron Laptop — Grievance against Dell service center
West Bengal, India
I bought a Dell Inspiron laptop last year (Service Tag: BR26ZP1) and it's still under warranty period. Few days back I heard a buzzing sound from the product's adapter (power supply cord). I became very nervous and reached my nearest Dell service center without any delay (14/01/2012). They checked the adapter and found that because of some short-circuit within the adapter such a noise was coming out from there. However, they refused to repair the adapter and said that Dell won't provide me any replacement of the adapter until it's fully damaged. Though I expressed my skepticism and said that such a thing could damage my laptop completely, they didn't pay any heed to my request and sent me back home by saying that nothing would happen.
What should I do now? Can anybody help me with proper advice? Can I take any step against them for not repairing my adapter though it's under warranty period?
The address the the mentioned service center is provided below.
Dell Service Center
71, Park Street.
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