[Resolved]  Dell Inspiron N5110 — WORST TECH SUPPORT AND FAKE SERVICE PROMISES

Address:

North Delhi, Delhi

To
The manager
Dell India Pvt Ltd
Karnataka

Date: 2nd April 2012

Sub: complaint against dell service providers and technical department

Sir/madam,
I, Chetna Goel, owner of DELL INSPIRON N5110 lodged a complaint regarding my laptop. The CASE NO. to which is :[protected]. But to my pure dismay, I have been UTTERLY DISAPPOINTED with dell’s customer care and its service providing policy.
I spoke to dell customer care thrice and more; two of them being “Mr. SACHIN” and “Mr. KULWANT”. And I have been asked to either arrange for another adapter no matter how.. or arrange a tool kit myself and open it! What I don’t understand is that how the hell do you people expect your customer to screw open the laptop on her own. Excuse me, everybody is not an engineer dear!
I have being promised for an “on sight” service under my laptop’s warranty period, but I din’t get to see that happening in this case what so ever.
I requested a million times to send a technician in order to take care of this issue, but I have been denied to that service all together and have been asked to pay additional money ,if I want any technician to visit in person!
It’s a request as well as warning that you kindly look into the matter as soon as possible or being a harassed customer, I may file a complaint in consumer court under the “CONSUMER PROTECTION ACT 2001”, in this regard.

The other details you may require are given below:
SERVICE TAG NO.: 42YS7R1
EXRESS SERVICE CODE: [protected]

Thanking you
Your disappointed customer,
Chetna goel