Dell — poor service

I gave my laptop to dell service center for keyboard replacement and to rectify some software problem. After collecting my laptop, I found that DVD ROM was not working. Once again I went to the service center and briefed the engineer about this new issue following which he refused to entertained in the first instance & asked me to pay for the same once again. After requesting a number of times he agreed to check the problem & found that this problem began due to lose fitting and alignment of the DVD ROM. Now I am facing the same of problem after just one day after collecting my laptop. I don’t get an answer so as to the number of times I need to visit the Dell Service center for this small issue.

sir,
i bought an laptop model vostro 1015 service tag no. FNQMKL1 with 1 year hardware waaranty from comcon a private shop in raipur. after few day lapto begin to hang 20 -30 minute after starting to computer..i went to comcon for this problem.they told me that we cant do anything this problem will be resolved by the dell service center.i called dell...after that they send a engineer for replacement of fan of laptop..but problem persist till now when i call service center they told me there is no problem with my laptop..so kindly take attension to my complain.


dayanand hota
final MBBS
govt medical college jagdalpur
MOB NO [protected]

I have purchased a DELL Laptop online from Dell website and made the payment through Credit Card on 15 June 2011 and they have not dispatched yet. I called them many times but not getting any proper reply from Dell Customer Care. I will take this issue to Media and will also update in Facebook and Orkut..

Antony Varghese
Jaipur
+91-[protected]

DELL XPS, DELL INSPIRON AND DELL VASTRO WE HAVE GOT DELL LAPTOPS REPAIRED FROM THE AUTHORISED SERVICE AGENTS IN DELHI BUT SERVICE PROVIDED IS VERY POOR HE REPAIRS ONE THING AND HE HAS MADE OTHER THING NON FUNCTIONAL LIKE HE REPLACED MOTHER BOARD AND TWO USB PORTS STOPPED FUNCTIONING OTHER TIME THE HDMI PORT STOPPED WORKING AND EACH TIME THE LAPTOP IS RETURNED AFTER THREE OR FOUR DAYS THE DELL AGENT IS NCR SYSTEM SOLUTION, 1, 2&3 NEW NUMBER 14 BLOCK L3 FRONT PORTION GROUND FLOOR MOHAN GARDEN UTTAM NAGAR NEAR RAGHUBIR SINGH SCHOOL NEW DELHI MOB NO [protected].
EVEN IF COMPLAINT IS LODGED THEY RESPOND IN FOUR DAYS. PLEASE DO SOMETHING TO SAVE YOUR REPUTATION
VIVEK
[protected]
[protected]@gmail.com