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No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
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Greetings from Dell.
Regret to hear about the problem.
Let us help you to resolve the issue.
Seems you are unable to use external headphones.
The point of failure of this issue can be easily isolated by connecting another good known headphone or external speakers to your system.
If other devices works fine in the same audio port then its a hardware issue with the headphone and requires Dell assistance.
As you got this headphone along with the system, we will certaily resolved the problem.
In order to assist you, please send us your system service tag number in a private message.
we would not like your personal information to be posted in a public forum.
We are here to help you.
Thanks & Regards,
Dell_Vijay D
Dell Social Media Responder
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