Dell — Laptop Delivery | |||
Dell India is cheating its customers. They are taking orders for laptops online and after keeping the money for 10 days they call you and say that the laptop is end-of-life. This has happened to me twice in the last 3 weeks. They have no sense of customer service or responsibility. Order No,:[protected] &[protected] I placed the first order on[protected] and was promised a 14z-Inspiron (i7) within a week. After 9 days I got a call from Dell that this product is end-of-life. After many re-considerations and compromises, I agreed on a 14z-Inspiron (i5) on 6th March as a replacement and they promised delivery within a week. Now today (15th March) after 9 days they called me and told me that this product is also out-of-life. Dell India has the worst sales team. They have no responsibility towards the customers and they are trying to fool Indian Customers by accepting orders online. Such companies should be forced to close their operations immediately. Was this information helpful? | |||
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Hello, I am Nitika from the Dell Social Media outreach team.
Please accept our apologies for inconvenience faced due to misses from Dell.
we have already raised the request for removing the advertisement for Inspiron 14z i5&i7 processors which is end of life.We have arranged to send yours order for now.
If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or through email
[protected]@dell.com
We would recommend you do not post your private information on a public forum .
Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder
Please accept our apologies for inconvenience faced due to misses from Dell.
we have already raised the request for removing the advertisement for Inspiron 14z i5&i7 processors which is end of life.We have arranged to send yours order for now.
If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or through email
[protected]@dell.com
We would recommend you do not post your private information on a public forum .
Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder
Same thing...
Bought 15z ultrabook with i7 processor, had issues with keyboard and cdrom the day i rcvd.
Called Dell for the same they send me out a replacement cdrom...then lcd screen had defect and they had the audacity to send out a replacement lcd with no gurantee of it being a new or refurbished...WOW
Finally the new lcd came that too had defects and i again called dell and this time asked for new laptop...to my surprise these buggers kept on ordering from the factory as this laptop which now became end of life and no one told even after my repetitive questions on the same. They tried to order the same laptop twice and factory said them out of life and they kept pushing and lying to me on this, finally it went in production to which they had no idea when will i get it.
Bought my laptop in july and they reordered in july and even today in august i have paid my first emi for a laptop which i dont have...wasted money on fone by calling the replacement team on thier direct line and they dont have audacity to even call back.
I emailed the initial issue to Dell and no one responds to it But to my luck my email is read because i mark for reports but no one responds...what a WOW factor.
Service tag... 5ljpxx1
Nishant
Bought 15z ultrabook with i7 processor, had issues with keyboard and cdrom the day i rcvd.
Called Dell for the same they send me out a replacement cdrom...then lcd screen had defect and they had the audacity to send out a replacement lcd with no gurantee of it being a new or refurbished...WOW
Finally the new lcd came that too had defects and i again called dell and this time asked for new laptop...to my surprise these buggers kept on ordering from the factory as this laptop which now became end of life and no one told even after my repetitive questions on the same. They tried to order the same laptop twice and factory said them out of life and they kept pushing and lying to me on this, finally it went in production to which they had no idea when will i get it.
Bought my laptop in july and they reordered in july and even today in august i have paid my first emi for a laptop which i dont have...wasted money on fone by calling the replacement team on thier direct line and they dont have audacity to even call back.
I emailed the initial issue to Dell and no one responds to it But to my luck my email is read because i mark for reports but no one responds...what a WOW factor.
Service tag... 5ljpxx1
Nishant
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DELL — Delivery of Laptop
I had paid the amount due to Dell by way of credit card on the promise that my studio 14 laptop would reach me in 7 days. It has now been a month and a half. I have had to deal with several (rude and uninterested) Dell representatives over this past month. Finally, upon my threat to approach a consumer forum I get the response that these laptops are no longer produced and that I should either take my money back (which they will take another 20-30 days to return) or opt for another laptop of different configuration and wait for two weeks more to receive the same.It is appalling as to the lack of care and concern Dell shows towards consumer satisfaction. My phone calls are constantly cut and my emails ignored by representatives at various levels. Disgusting behaviour over all.