[Resolved]  Dell Laptop Inspiron N4010 — NOT REPAIRING WITHIN WARRANTY

Address:

Gautam Buddha Nagar, Uttar Pradesh

I am constraint to write this email only just because of non-support of your technical assistants, managers and customer care in connection of above Laptop / Notebook. It is to inform you that I had purchased a Dell Laptop vide its Model INSPIRON N 4010 and Service Tag No. 3KW46BS through the Invoice No. 5970 Dated: 06.08.2010 from M/s Sciko KGGCO, 2063/39, Naiwala, Krol Bag, New Delhi-5.

It is to further inform you that since the date of the purchasing of the above said Laptop I am not able operate smoothly just because of its non-working condition which is furnished as follows for your further needful:-

1. Very-Very slow processing of system
2. System hanging problems
3. Keys not working
4. Blue tooth problem
5. Vedios are not play properly
Further to inform you that in the above connection I had spoken to your different Technical Assistants, Manager(s) and Customer Care Executives vig. Mr. Deepak, Ms. Grace, Mr. Naveen, Mr. Prashakh, Mr. Saroj and Mr. Sumit on[protected] several times on different dates. Mr. Prakashakh had diagnosed the entire software but problems in the above Laptop has not yet been resolved. One of your Technical Assistant Mr. Saroj Sinha wanted to diagnose the same problem again on 17.09.2010 after requesting for looking after the hardware problems in the above Laptop as the same had already been done by Mr. Prakshakh, Technical Assistant but he clearly denied to do the same and also he suggested that the same would be chargeable only. After that, I had approached to Mr. Sumit Kankal, Manager and he was also interested to diagnose the software after explaining the above episode