Dell — Laptop not being repaired through in warranty period

Address:Patna, Bihar

I have purchased a DELL laptop and its not working properly.My laptop is in warranty period and it is having a hardware problem. DELL has ensured me that for any hardware problem they will be coming at home and solve the problem but now they are saying that, I will have to come to Lucknow to repair my laptop.Its customer care number is [protected]
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Dell Laptop — service/repair

I purchased my Laptop in USA, but when i came to india , it has got some problem, the warranty was valid but still dell india charged me for engineers visit, it is really injustice with customer.
dear sir
my name is gautam and i am from jaipur
Please tell the problem with you laptop and i will suggest to the free solution or what best possible i can do
Mail me at [protected]@yahoo.com or call me at [protected]
Regards
Gautam

DELL — Trouble with warranty

Purchased dell LCD monitor 19" from local vendor. Dell provides 3 years of warranty on this product. When I contacted vendor with complaint he said Dell provides onsite support, call dell toll free number. I tried Dell customer support, they asked for Order number. I gave order number which appears on the box. The reply from dell was this order number does not exist and we cannot provide service. Any pointer? what I should do now.
Hello, I am Nitika from the Dell Social Media outreach team.

Please accept our apologies for any inconvenience faced.

As you reported that there is a Hardware Issue, I would appreciate you if follow the provided steps and you will get the some error so that we can diagnose the problem & proceed further to fix this issue ASAP.

Follow the instructions below to run hardware diagnostics
1. Press F12 on the dell logo while powering on the system.
2. Complete all the diagnostics and make a note of error codes if any


If possible please provide me your system service tag so that I can check your order details and give you the correct information & some settings which needs to be changed

And you can find the service tag

**on the bottom of the laptop on the white sticker
**it’s a seven digit alphanumeric code which ends with BS or number 1.


If in case you do face any challenges in the process, please feel free to contact me directly by sending me a reply to this blog or through an email
[protected]@dell.com

We would recommend you do not post your private information on a public forum.

Thanks & Regards
DELL_NITIKA_K
Dell Social Media Responder

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