Dell Laptops — Dell Sales service sucks

I tried purchasing Dell Laptop from their website and after all the Laptop configuration selection I submitted the purchase request but Now after 2 days Neither I have got any response from Dell nor I can place a new request for the purchase of any other laptops through their website (don't know how they track it, I have even deleted my cookies, history etc). I can't even track my previous request through account created on Dell website. Their sales service is junk. If they have such a pathetic service even before sales then I am afraid what will happen once I have given the money and purchased the product.

A customer pays somewhere between 10-15K more money just to get better service from a well known company like Dell and if this is the response they give then I will advise people to go for other cheaper brands and invest this money in getting better configuration for their Systems.