[Resolved]  Dell — LCD Replacement under Warranty

Address:

West Bengal

case id:[protected]
service tag: 8LXBYL1

This is regarding the LCD problem on my laptop Studio 1558 which is still under comprehensive warranty coverage. While

working couple of days back, the LCD screen suddenly got frozen with black spots and I lodged a complaint at Dell customer

centre. They assured that the LCD would be replaced under warranty. Now when the engineer visited my home to replace the

same, he said that it is categorized under 'Liquid damage' which is not covered under warranty and are bluntly refusing to

replace my LCD. This is o[censored]tmost frustration and nuisance of a service provided by Dell, since they are simply going back

on their promise to replace. The laptop is very well handled with no manhandling and that is visible from the excellent

condition of the laptop (2 yrs ols approx). Now they are simply saying that the LCD is accidental damage (no basis for it)

and cannot be replaced under warranty. My question is if for expensive parts they are not covering simle warranty

(definitely not damaged / mishandled case), then what is the point of taking such an expensive warranty coverage which is of

no use ???