Subject: FW: Complaint No.[protected], Service tag No. 7dh4vq1 to DELL
Subject: Purchase of Laptop from DELL Store ,Sector-17, Vashi ,Navi Mumbai, Maharashtra, India
I am having a NIGHTMARISH experiences with DELL, who are behaving in MOST IRRESPONSIBLE & CRIMINAL manner, like a perfect CHEATERS..
I purchased a laptop inspiron 14r service tag no. 7dh4vq1 from vashi dell store , now i am facing hardware problems and made a complaint for replacement , complaint no[protected] on 9th Aug 2011. they said they will send me replacement documednts in 3 days maximum today is 6th day i have not receive any mail from them.
I am not at all satisfied with the way the issue is being handled by DELL. It has already taken very long from the day I have made payment of my laptop. I am a very busy person and don't get time to waste my valuable time on such issues.
I request you to kindly entrust this resposibility to any specifie person to deliver my laptop. Convey the name and contact number of the person to restore some faith in your organisation. I also request you to have proper procedure for handling such issues.
I am suffering a lot due to the product and the services provided bt DELL. Itis nothing short of CRIMINAL OFFENCE.
Thanks & Regards,
Anand B. lal
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i m also in navi mumbai n i wrk 4 consumer protection of shivsena in navi mumbai do write to me on anshu.[protected]@gmail.com or call on [protected] we can also give a try
thnks
anarjit