[Resolved]  Dell Mobile Phone XCD 35 — Warranty Replacement Service

Address:

Chennai, Tamil Nadu

Hi my name is sriram. I have purchased Dell XCD 35 on 19th April 2011 for RS 11400/-. The problem is the touch screen lost its sensitive. in the bottom lest side. After that i contact the dell service center in Chetpet contact person is Mr.Sathish. I have gone to that service center on 21sf Feb and
given the mobile for warranty replacement. While giving the phone for warranty the service engineer assured that the phone will be replace within 10 days. So i waited for 10 days and in between the ten days i make a phone call and update the status. But there is no use days roll on and even up to now today 14th march until now there is no response. While i make a call to him he said that there is no stock even the service center is waiting for the stock. So that i make a phone call to dell toll free [protected] after a long waiting one lady spoke to me her name is Sowmya. Even there is no use.Still no stock. Such a big company with stupid service in mobile. I don't know why they started the mobile phone unit. TOTAL WORST AND POOR SERVICE. CHEATING THE CUSTOMER. AND CARELESS ANSWERING.