Address: | Mumbai City, Maharashtra |
I had bought a laptop last year and now my laptop is well within the warranty period. Now I am having a problem with the in-built web-cam of the laptop. I tried to call the service center and for once they took remote of my system, performed all the necessary checks that they require and later on it was found that the problem was not a software problem rather it was a hardware problem. Then after 5 minutes they disconnected the phone. After this incident whenevver I tried to call DELL service center(for the subsequent 3-4 days I did) they disconnect the phone. This is really irritating on a consumer's side as it feels that I have been betrayed by the company's service center. Kindly suggest. Was this information helpful? |
Sorry to hear about the poor experience. I will very happy to look into this issue. Please send your contact details, service tag and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.