Comments
Dear Sir,
I have been going through the same harassment.
I purchased Dell Inspiron 15R about 2 weeks back from Gurgaon and came back to Ranchi the other day.
Soon I realized that the laptop has poor battery backup, poor functioning touch pad and with electric vibration on its surface.
I sent a mail to Dell Support but received no reply. Then I called up their help line and after two days they offered to replace the system.
I further waited for 5 days but didn't receive any call further. I again reminded them and finally received a call from dell representative dealing my case.
As the representative heard I am at Jharkhand he asked to get a road permit made for the pickup and delivery. This is rubbish.
Why should I at all be liable to pay this if it is anyways required? This is more of a botheration than a service from the side of Dell.
May I please know what has happened finally to your case?
Can consumer complain forum help me out in my issue too?
I have been going through the same harassment.
I purchased Dell Inspiron 15R about 2 weeks back from Gurgaon and came back to Ranchi the other day.
Soon I realized that the laptop has poor battery backup, poor functioning touch pad and with electric vibration on its surface.
I sent a mail to Dell Support but received no reply. Then I called up their help line and after two days they offered to replace the system.
I further waited for 5 days but didn't receive any call further. I again reminded them and finally received a call from dell representative dealing my case.
As the representative heard I am at Jharkhand he asked to get a road permit made for the pickup and delivery. This is rubbish.
Why should I at all be liable to pay this if it is anyways required? This is more of a botheration than a service from the side of Dell.
May I please know what has happened finally to your case?
Can consumer complain forum help me out in my issue too?
The case in brief is as below:
- I purchased this laptop on 26th June evening from Gurgaon and left to Ranchi, Jharkhand on 27th.
- Later I came across 3 issues in the laptop, the poor battery, electrical vibrations on the surface and poor touch pad functioning.
- I contacted Dell through mail they didn't reply. Then called up their customer care and they offered the system replacement.
- I waited further for 5 days but didn't receive any conversation from their end. I called them again and the person dealing my replacement case responded me finally. He asked me to visit local sales tax office for the some road permit which should be 5% of the purchase value.
- As an alternative he asked to get the replacement done from Delhi, or Haryana if I don't wish to pay for the aforesaid charges.
- As the other alternative, go for the part replacement, which is really rubbish for a brand new piece.
Paying 5% (about 2500/- ) would be really painful and not acceptable to me.
I should not be liable to go for all such formalities taking a leave from office.
Are they serving to their clients or harassing them?
Sir, I would be grateful to you if something can be done in this regard.
My Laptop details below:
Model: Inspiron 15R
Service Tag #: CV1NXX1
Express Service Code #: [protected]
- I purchased this laptop on 26th June evening from Gurgaon and left to Ranchi, Jharkhand on 27th.
- Later I came across 3 issues in the laptop, the poor battery, electrical vibrations on the surface and poor touch pad functioning.
- I contacted Dell through mail they didn't reply. Then called up their customer care and they offered the system replacement.
- I waited further for 5 days but didn't receive any conversation from their end. I called them again and the person dealing my replacement case responded me finally. He asked me to visit local sales tax office for the some road permit which should be 5% of the purchase value.
- As an alternative he asked to get the replacement done from Delhi, or Haryana if I don't wish to pay for the aforesaid charges.
- As the other alternative, go for the part replacement, which is really rubbish for a brand new piece.
Paying 5% (about 2500/- ) would be really painful and not acceptable to me.
I should not be liable to go for all such formalities taking a leave from office.
Are they serving to their clients or harassing them?
Sir, I would be grateful to you if something can be done in this regard.
My Laptop details below:
Model: Inspiron 15R
Service Tag #: CV1NXX1
Express Service Code #: [protected]
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
26%
Complaints
3043
Pending
0
Resolved
773
View all 3043 Dell India reviews & complaints
+91 80 2506 8026
No. 12/1 & 12/1 A, Ground Floor, Divyashree Greens, Old Airport Road, Inner Ring Road, Domlur Layout, Bangalore, Kolkata, West Bengal, India - 560071
View all Dell India contact information
DELL — having problem again
os fails to as i described u earlier also need ur help as soon as possible facing lots of problem due to thatSOurabh Mantri
MOB. NO. [protected]