[Resolved] Dell — SERVICE

dibyenduchef

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

i had given my laptop n 4010 for repair where my warranty was over so i paid money for the same by raising an dd which was again a trouble i have to roam around many banks to get it done near by service centre.anyway they told me that it will be given after three days but after eight days i had called their land line no [protected] no body responded. in frustration i went in DSC where they again told me to wait for an hour,they gave the laptop but after two days when i opened my laptop and started it it started blinking and saying that your battery needs replacement this was ridiculous that in one year such a branded laptop company battery drained. i went again then the service centre people said it got over with 300 cycles.
i said god this is really horrible to buy a DELL next time which i had updated in FB to all my friends please do not buy DELL.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Dell India reviews

View all 3043 Dell India Reviews

Comments

Complainant1313577

I got a dell xps m1330 for christmas 2008 and straight away there were problems with the fan, then one thing led to another and i was eventually left 10 months down the line with my laptop being fixed for at-least half of that time. When it was sent away they either fitted faulty parts or did nothing or just ran scans where nothing was found. It has three screens, three keyboards, speaker cover + touch buttons X4, three replacement covers for the back of the screen and the silver around the screen, 6 motherboards X2 palm rests with fingerprint reader and X3 fans. They then said they would sent a new replacement even though they had stopped making it. Bt every time the dead line came up for it to be delivered the time went back 2 weeks and this happened many times. Eventually after days on the phone the manager agreed to give a full refund, but the next day he called back and said i could not. As i am only 15 my mother made all the phone calls and after the 10 months all the phone calls and the stress made her very unwell. She then threatened them and said that she wold contact the Watchdog program to tell them about the last 10 months but they still did not give a refund!!!!!

I now have a macbook which is fantastic but case £750 which i had to pay myself with NO REFUND!!!

Please Please do not ever buy a Dell laptop as it will ruin your life and leave you with no money.

It cost Dell over £7,000 to fix my laptop after the 10 months.

keyur2388

from Varanasi, Uttar Pradesh

dont take dell warranty.it is useless.I purchased my dell laptop on 15 july 2010 and i got a 1 year accidental damage warranty.I had got a windows 7 original with it.However they didnt provide me the CD of windows 7 even though i bought a original one.now when i want to format my laptop, i cant. i called them up,they said you will have to buy it.I said its under warranty period and also i had bought a original windows.they said they cant do anything.now my video card is also not working.they are saying that i have only hardware warranty and for software prob. they cant sent their representative to my place.they said they will charge 1300 for it even though it is under warranty period.never buy dell laptop.their warranty is fake.

Tripathi Ashu

from Mumbai, Maharashtra

Dear Sir,/Mam,

Maine date 15/07/2011 ko 1 laptop dell co. ka jiska modal no GVG 5 GP 1 hai Nana Infotec.Jabalpur se kharida tha.

isme kuch din pehle touch pad me kuch problem aayi tabmaine dell ke customer care par complaint kari to vahan se yeh bataya gaya ki aapka laptop indian market me sell karne ke liye hai hi nahi.To humko bataye ki hum kya kare.

Thanks & Regards
Ashutosh Tripathi
[protected]@yahoo.com
+91-[protected]